At a Glance
- Tasks: Lead and develop a dynamic contact centre team to achieve success.
- Company: Thriving business in St Ives with a focus on growth and development.
- Benefits: Generous holiday, health perks, gym membership, and more!
- Other info: Join a supportive environment with exciting career advancement opportunities.
- Why this job: Shape a successful team while enjoying a great work-life balance.
- Qualifications: Proven experience in contact centre leadership and performance management.
The predicted salary is between 35000 - 35000 £ per year.
Location: St Ives, Cambridgeshire
Hours: 37.5 hours per week Mon-Fri
Salary: Up to 35,000 DOE + benefits
CCA Recruitment are excited to be recruiting for an experienced Contact Centre Team Leader to join a thriving business located in St Ives, Cambridgeshire. We are looking for a Team Leader with contact centre team leadership experience with strong people management skills. If you are experienced in managing a successful contact centre, then this is the role for you!
Role of the Team Leader:
- Coach and develop staff using performance management tools to improve KPI's and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1's.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Benefits of a Team Leader:
- Monday to Friday - 37.5 hours per week (no weekends!)
- 33 Days holiday per year including bank holidays
- Holiday purchase scheme
- Salary sacrifice pension scheme
- Employee Assistance Programme
- Life assurance
- Private Medical Insurance
- Digital healthcare access
- Subsidised Gym membership
- Cycle to Work
- Eyecare contributions
- Electric car salary sacrifice scheme
- Weekly bootcamp class
- Savings & discount portal
Please follow the link to apply for this contact centre Team Leader role based in St Ives, Cambridgeshire.
Contact Centre Team Leader - Mon-Fri, Rich Benefits in Holywell employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team as a Contact Centre Team Leader in St Ives, where your leadership skills will be nurtured and valued. With a strong focus on employee development, you will benefit from a range of perks including generous holiday allowances, private medical insurance, and a vibrant work culture that promotes work-life balance. This is an excellent opportunity to grow within a thriving business that prioritises both personal and professional growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Leader - Mon-Fri, Rich Benefits in Holywell
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully managed a team or improved performance. We want you to shine, so be ready to share how you can bring those skills to the Contact Centre Team Leader role.
✨Tip Number 3
Prepare some insightful questions for your interviewers. Ask about their coaching methods or how they measure team success. This shows you're not just looking for any job, but that you're keen on making a real impact in their contact centre.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Team Leader position!
We think you need these skills to ace Contact Centre Team Leader - Mon-Fri, Rich Benefits in Holywell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing contact centre teams. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Showcase Your Skills:In your cover letter, emphasise your people management skills and any performance management tools you’ve used. We want to see how you can coach and develop a team to hit those KPIs!
Be Data Savvy:Mention your experience with data analysis in your application. We love candidates who can identify coaching needs through data, so don’t shy away from sharing specific examples.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Team Leader, you'll need to demonstrate your ability to analyse data and improve KPIs. Brush up on relevant metrics from your previous roles and be ready to discuss how you've used data to drive team performance.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached and developed your team in the past. Think about specific situations where your coaching led to improved performance or morale, and be ready to share these stories during the interview.
✨Understand the Brand
Research the company’s brand image and values. Be prepared to discuss how you would represent and promote this image within your team, as well as how you can contribute to maintaining a positive workplace culture.
✨Communicate Effectively
Effective communication is key for a Team Leader. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you would keep your manager updated on team performance and any recommendations you might have.
