At a Glance
- Tasks: Lead and inspire a team of Service Delivery Advisors in a dynamic call centre environment.
- Company: Join a leading energy sector business committed to straightforward customer service.
- Benefits: Enjoy a competitive salary of £32,000 and a supportive work culture.
- Other info: Opportunity for personal growth in a thriving company.
- Why this job: Make a real impact by developing your team's skills and driving performance.
- Qualifications: Experience in leading teams, with strong communication and coaching abilities.
The predicted salary is between 32000 - 32000 £ per year.
Our client, a well-established business based in Cambridgeshire, is looking to recruit a Call Centre Team Leader to join their team on a permanent basis.
Location: St Ives, Cambridgeshire
Salary: £32,000
Hours per week: 37.5
About the company
Our client is a leading business within the energy sector, with the mission to provide customers with a straightforward energy source.
Key responsibilities for the Call Centre Team Leader role:
- Provide day to day leadership, coaching and support to a team of Service Delivery Advisors
- Hold regular 1:1s, development conversations and performance reviews that build capability and confidence
- Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow
- Actively seek feedback from your team and peers to continuously improve your own leadership approach
- Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best
Skills and experience:
- A proven experience leading or supervising teams, preferably in a busy call centre
- A strong track record of delivering performance across service, sales and quality KPIs
- Demonstrated ability to coach, develop and performance manage individuals with clarity and empathy
- Excellent communication, influencing and decision‑making skills
Sounds like a bit of you? If you are interested in this Call Centre Team Leader role, please apply today.
Call Centre Team Leader. Job in St. Ives LilyLifestyle Jobs in Holywell employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at a leading energy sector business in St Ives, where your leadership will empower Service Delivery Advisors to excel. With a strong focus on employee development, you will benefit from regular performance reviews and a culture that values accountability and trust. Enjoy a competitive salary of £32,000 and the opportunity to make a meaningful impact in a thriving environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Leader. Job in St. Ives LilyLifestyle Jobs in Holywell
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or improved performance. We want you to showcase your skills in coaching and developing others during the interview.
✨Tip Number 3
Prepare questions for your interviewer. Ask about their team culture or how they measure success. This not only shows your interest but also helps you determine if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Call Centre Team Leader role!
We think you need these skills to ace Call Centre Team Leader. Job in St. Ives LilyLifestyle Jobs in Holywell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Team Leader role. Highlight your leadership experience and any relevant achievements in a call centre environment. We want to see how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've led teams and improved performance, as this will resonate with us.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Use concise language and structure your application well, so we can easily see your strengths.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the energy sector and the specific challenges a call centre team leader might face. Research the company’s mission and values so you can align your answers with what they stand for.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team. Highlight situations where you provided coaching, held performance reviews, or created a supportive team culture. This will demonstrate your capability to fulfil the role effectively.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and allows you to tailor your responses. If you’re unsure about a question, don’t hesitate to ask for clarification – it’s better to get it right than to guess.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the company’s approach to feedback, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
