At a Glance
- Tasks: Lead and inspire a team of Service Delivery Advisors in a busy call centre.
- Company: Join a leading energy sector business with a strong mission.
- Benefits: Competitive salary of £32,000 and a supportive work environment.
- Other info: Enjoy a culture of accountability and growth opportunities.
- Why this job: Make a real impact by coaching and developing your team to success.
- Qualifications: Proven leadership experience in a call centre and strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Our client, a well-established business based in Cambridgeshire, is looking to recruit a Call Centre Team Leader to join their team on a permanent basis.
About the company:
Our client is a leading business within the energy sector, their mission is to provide customers with a straightforward energy source.
Key responsibilities for the Call Centre Team Leader role:
- Provide day to day leadership, coaching and support to a team of Service Delivery Advisors
- Hold regular 1:1s, development conversations and performance reviews that build capability and confidence
- Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow
- Actively seek feedback from your team and peers to continuously improve your own leadership approach
- Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best
Skills and experience:
- A proven experience leading or supervising teams, preferably in a busy call centre
- A strong track record of delivering performance across service, sales and quality KPIs
- Demonstrated ability to coach, develop and performance manage individuals with clarity and empathy
- Excellent communication, influencing and decision-making skills
Sounds like a bit of you? If you are interested in this Call Centre Team Leader role, please apply today.
Call Centre Supervisor. Job in St. Ives LilyLifestyle Jobs in Holywell employer: United Cerebral Palsy of Georgia
Join a leading business in the energy sector as a Call Centre Supervisor in St. Ives, where you will be part of a supportive and dynamic work culture that prioritises employee development and accountability. With a focus on coaching and performance management, this role offers you the opportunity to make a meaningful impact while enjoying a competitive salary and a commitment to your professional growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Supervisor. Job in St. Ives LilyLifestyle Jobs in Holywell
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or call centre industry. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions for Call Centre Team Leaders and practice your responses. We want you to shine when discussing your leadership style and how you handle performance management.
✨Tip Number 3
Show off your skills! During interviews, share specific examples of how you've coached teams and improved performance. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Call Centre Supervisor. Job in St. Ives LilyLifestyle Jobs in Holywell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Team Leader role. Highlight your leadership experience and any relevant KPIs you've achieved in previous roles. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved performance in the past. We love a good story!
Showcase Your Communication Skills:As a Call Centre Team Leader, communication is key. Make sure your application reflects your ability to communicate clearly and effectively. We’re looking for someone who can inspire and motivate their team, so let that come through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the company and its mission in the energy sector. Familiarise yourself with their values and how they aim to provide a straightforward energy source. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved performance. Be ready to discuss how you’ve coached individuals, held 1:1s, and provided constructive feedback. This will demonstrate your capability as a Call Centre Team Leader.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent communication is key for this role, consider doing mock interviews with a friend or using video calls to refine your delivery. Remember, it’s not just what you say, but how you say it!
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team culture or the challenges they face. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it opens up a two-way conversation!
