At a Glance
- Tasks: Service HIU, Boiler, and Cylinder systems while ensuring high standards and safety.
- Company: Join Elevate, a company that values respect, integrity, and collaboration.
- Benefits: Competitive salary, company van, pension scheme, and health insurance after probation.
- Other info: Dynamic role with opportunities for continuous learning and career growth.
- Why this job: Make a real impact in energy efficiency and customer satisfaction.
- Qualifications: 2+ years experience in heating systems and relevant qualifications required.
The predicted salary is between 40000 - 48000 £ per year.
Location: London
Salary: £40k to £48k dependent on experience + out of hours reactive calls
Job Type: Permanent, Full Time
About us
At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture.
About the role
As HIU Service Engineer, you will be required to conduct servicing on HIU, Boiler or Cylinder systems. The HIU Service Engineer can identify issues with HIU function such as leaks, electronic components, underfloor heating manifolds or faults with the pre‑payment system/pre‑payment valve. In addition, the HIU Service Engineer will be working towards Elevate's best practice standards.
- Assist the administration team in the identification of issues found whilst completing HIU Service appointments, and highlighting the need for a reactive repair to be raised concerning part replacement, or a more experienced engineer being required to attend.
- Ensure the adoption of Safe Working Practices during works inside residents' properties.
- Make effective recommendations for continuous improvement.
- Ensure that Statutory and Mandatory Inspections are satisfactorily carried out and documented in line with the Company's Management System.
- Diligently and accurately maintain, submit relevant documentation and records as required, and maintain Company Standards.
- Provide a high standard of work and detailed step‑to‑step reports, referencing what you have been called for, the actions you have taken to rectify any issues, your final checks on the heating and hot water system and any further actions for your team, or other contractors.
- Adopt HSE Policies, Procedures and Objectives, and ensure they are achieved throughout area of responsibility.
- Ensuring PPE equipment is safe and in date for use.
- Be available to support other Evolve works, such as reacting to HIU breakdowns or works outside of the contractual agreement, supporting engineers and administrative departments in increasing first‑time fix ratios.
- Available to assist in HIU Repairs and HIU Commissioning works as and when required.
- Be a part of the regular on‑call rota.
- Any other duties consistent with the job description that may be required from time to time.
About you
The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer‑facing role, with excellent communication and customer service skills.
- A minimum of 2 years of experience working on various types of HIU/Heating and hot water systems.
- Completed a recognised apprenticeship and/or be qualified to City & Guilds/NVQ Level 2 in Plumbing/HVAC.
- A full UK driving licence and a flexible approach to working practices is essential.
- You will also be required to actively take part in the callout/standby rota.
- You will have a proactive approach in identifying issues and making sure they are understood, reporting them effectively to management and ensuring they are being addressed and closed out.
- You will have some experience on types of Energy Centres and District Heating networks.
- Being able to write a point‑to‑point report following attendance that is ready to be distributed to Client Stakeholders.
- Good customer service skills, able to work alone or as part of a team on various projects.
- Hot water systems or valid unvented hot water certification.
- Mechanical Biased with knowledge in a similar environment (Advantageous).
- Familiarity with a range of heating equipment and control (Advantageous).
- Upholds the standard that the HIU Technician and Senior Residential Engineers present.
- Has knowledge of heating systems - Direct and indirect and Energy Centre processes.
- Working understanding or accreditations in Electrical issues/repair would be advantageous.
- Willingness to study for relevant industry qualifications.
- Knowledge and understanding of renewable energies, such as air source Heat Pumps, solar thermal panels or biomass boilers, would be advantageous.
What we offer
- Competitive salary (depending upon experience) + out of hours reactive calls.
- Company van.
- Company Pension Scheme.
- Sickness insurance.
- Life Assurance.
- 24 days plus bank holidays.
- After successful completion of probation: CPD opportunities, Private Health Insurance and more.
HIU Service Engineer - District Heating & Energy Centres. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Elevate, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises respect and collaboration. As a HIU Service Engineer in London, you will benefit from competitive salaries, comprehensive health and pension plans, and ample opportunities for professional development, all while working in a dynamic environment that values lifelong learning and safety. Join us to be part of a community that not only values your contributions but also invests in your growth and well-being.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HIU Service Engineer - District Heating & Energy Centres. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a HIU Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss your experience with HIU systems and how you’ve tackled challenges in the past. Practice makes perfect, so consider mock interviews with friends or family.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you identified issues and implemented solutions in previous roles. This will demonstrate your proactive approach and ability to work independently or as part of a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our community at Elevate, where we value collaboration and continuous improvement.
We think you need these skills to ace HIU Service Engineer - District Heating & Energy Centres. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HIU Service Engineer role. Highlight your experience with HIU, Boiler, or Cylinder systems and any relevant qualifications like City & Guilds/NVQ Level 2 in Plumbing/HVAC. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Don’t forget to mention your customer service skills and your proactive approach to problem-solving.
Show Off Your Communication Skills:Since this is a client-facing role, we need to see your excellent communication skills in action. Whether it's in your CV, cover letter, or any additional documentation, make sure you convey your ability to communicate effectively and professionally.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of HIU systems, boilers, and heating equipment. Be ready to discuss specific issues you've encountered in the past and how you resolved them. This shows you're not just familiar with the theory but have practical experience too.
✨Showcase Your Communication Skills
Since this role is client-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients or team members in previous roles, especially when it comes to explaining technical issues in layman's terms.
✨Emphasise Safety First
Familiarise yourself with HSE policies and safe working practices. Be prepared to discuss how you ensure safety during your work, especially in residential properties. This will demonstrate your commitment to health and safety standards, which is crucial for this role.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a HIU Service Engineer, such as dealing with a malfunctioning system or a difficult customer. Practising your responses to these situations can help you feel more confident and show that you're proactive in problem-solving.
