At a Glance
- Tasks: Provide top-notch customer service and manage dedicated accounts with a proactive approach.
- Company: Join a dynamic team at Ackton LilyLifestyle, known for its supportive culture.
- Benefits: Enjoy a competitive salary, bonuses, and excellent benefits in a flexible work environment.
- Other info: Collaborate with a passionate team and grow your career in a thriving industry.
- Why this job: Make a real difference by building strong customer relationships and exceeding expectations.
- Qualifications: Experience in customer service, great communication skills, and a knack for problem-solving.
The predicted salary is between 28090 - 29000 £ per year.
Our client is actively recruiting for a Hire Controller; you will provide a consistent point of contact for a number of dedicated customer accounts. You will liaise with customers and other departments to provide timely solutions to effectively meet the needs and criteria of the customer. You will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
Responsibilities
- Passionate, driven and determined to deliver the highest level of customer service achievable.
- Proven experience within a customer service role ideally within a similar industry.
- Excellent written and verbal communication skills with a friendly telephone manner.
- A natural ability to read people and their requirements, and respond positively and sensitively.
- Excellent time management, administration and organisational skills.
- Attention to detail.
- IT literate, and comfortable hosting video calls.
- Maintain regular contact with existing customers, building strong relationships, maximising all opportunities and ensuring ongoing revenue.
- Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised.
- Issue and follow up quotations in a timely manner.
- Work conscientiously to gain a full understanding and knowledge of your customer base.
- Manage and update the CRM system accurately and effectively.
- Maximise all opportunities for growth and additional revenue.
- Ensure that you seek to surpass customer expectations in everything you do.
- Maintain regular contact with existing customers, ensuring all call data, outcomes and actions are logged.
- Competent problem-solving skills with an ability to identify alternative solutions.
- Self-motivated with an ability to work autonomously, take responsibility and report back on own performance.
- A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands.
- Ensure all actions are commercially viable, demonstrating commercial awareness in all price negotiations.
- Proactively seek new ways of ensuring the highest levels of customer service.
- Build rapport and good relationships with customers, ensuring specific requirements are met.
- Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service.
- Demonstrate the Company Values in everything you do.
Hire Operations Coordinator. Job in Ackton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Ackton Lily, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Hire Operations Coordinator, you will benefit from competitive remuneration, a supportive team environment, and ample opportunities for professional growth, all while contributing to our commitment to delivering outstanding customer service. Located in Normanton, our company values flexibility and encourages a positive work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Operations Coordinator. Job in Ackton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire Operations Coordinator. Job in Ackton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hire Operations Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, friendly language and keep it professional. Remember, we’re looking for someone who can connect with customers effortlessly!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for typos or errors, as these can give a poor impression. We value precision and thoroughness, so let’s see that in your submission!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service approach and how they interact with clients. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role requires excellent written and verbal communication, prepare examples of how you've successfully communicated with customers in the past. Think about specific situations where your friendly telephone manner made a difference or where you resolved an issue effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss times when you faced challenges in customer service and how you overcame them. Highlight your ability to think on your feet and provide alternative solutions, as this is crucial for the Hire Operations Coordinator position.
✨Emphasise Teamwork and Relationship Building
The job involves working closely with various teams, so be prepared to talk about your experience in collaborative environments. Share examples of how you’ve built strong relationships with colleagues and customers alike, and how that has contributed to achieving common goals.
