At a Glance
- Tasks: Provide top-notch admin support to the Hire Desk team and ensure seamless customer service.
- Company: Join a dynamic company focused on delivering excellent customer experiences.
- Benefits: Enjoy a competitive salary, bonuses, and fantastic benefits in a supportive environment.
- Other info: Collaborative team atmosphere with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Experience in customer administration and ability to thrive in a fast-paced setting.
The predicted salary is between 28000 - 28000 £ per year.
Our client is actively recruiting for a Hire Administrator. In this important role within the Company, you will provide high level administration support and co-ordination to the Hire Desk team. You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
Responsibilities
- Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email account.
- Support colleagues to ensure customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome.
- Carry out administrative tasks triggered by customer enquiries, working with care and efficiency.
- Respond to all phone calls and e-mails effectively and professionally.
- Ensure all customer contact is recorded on the customer’s record, and follow-up actions are completed in a timely manner.
- Communicate confidently and effectively during dealings with customers.
- Conduct quality checks in line with departmental procedures.
- Carry out the administration duties associated with machine off-hires.
- Effectively co-ordinate machine breakdown support.
- Report any opportunities and threats to the Head of Hire, escalating concerns and suggestions for improvement.
- Proactively seek new ways of ensuring the highest levels of customer service.
Teamwork
- Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service.
- Demonstrate the Company Values in everything you do.
Skills Required
- Previous experience within a Customer Administration role.
- Used to working within a fast paced environment.
- Provide accurate Admin support to the team.
Hire Desk Administrator – Fast-Paced Customer Admin employer: United Cerebral Palsy of Georgia
As a Hire Desk Administrator in Normanton, you will join a dynamic team that values collaboration and excellence in customer service. The company offers a competitive salary of £28K plus bonuses, alongside excellent benefits that promote employee well-being and growth. With a strong focus on teamwork and professional development, this role provides a unique opportunity to thrive in a fast-paced environment while making a meaningful impact on customer satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Administrator – Fast-Paced Customer Admin
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things about the company that resonate with you.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being clear and confident is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed admin tasks in a fast-paced environment. This will highlight your ability to keep everything running smoothly.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our website.
We think you need these skills to ace Hire Desk Administrator – Fast-Paced Customer Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Desk Administrator role. Highlight your previous experience in customer administration and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of how you've provided excellent customer service and handled administrative tasks efficiently.
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Desk Administrator. Familiarise yourself with the key tasks mentioned in the job description, like handling customer enquiries and coordinating admin tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved customer issues quickly or improved service efficiency. This will highlight your ability to handle the fast-paced environment and your commitment to customer satisfaction.
✨Prepare for Teamwork Questions
Teamwork is crucial in this position, so expect questions about how you collaborate with others. Prepare examples of how you've worked effectively with colleagues in previous roles, especially in high-pressure situations. This will show that you can contribute positively to the Hire Desk team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to customer service, or any challenges they face. This not only shows your interest but also gives you a better understanding of the company culture and expectations.
