At a Glance
- Tasks: Support and enhance a critical ITSM platform while collaborating with engineers and stakeholders.
- Company: Join a high-impact programme in a secure environment at LilyLifestyle Jobs.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Onsite role with active security clearance needed for a dynamic work environment.
- Why this job: Make a real impact on system performance and operational resilience.
- Qualifications: Strong experience with Remedy ITSM and solid troubleshooting skills required.
Location: Ipswich or Hemel Hempstead (5 days onsite)
Day rate: 700 - 747 per day (Inside IR35)
Contract duration: 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing:
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E-bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We're Looking For:
- Strong hands-on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
- Solid troubleshooting and problem-solving skills in complex environments
- Understanding of ITSM processes and legacy system support
- Experience with disaster recovery / failover is highly desirable
- Background working with modern tools like ServiceNow is a plus
- Ability to work onsite 5 days a week in a secure environment
- Active SC clearance or eligibility to obtain (5 years UK residency required)
Remedy Subject Matter Expert. Job in Hemel Hempstead LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Hemel Hempstead as a Remedy Subject Matter Expert, where you'll play a pivotal role in enhancing a critical ITSM platform within a secure environment. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities for mentorship and technical guidance while ensuring a rewarding and impactful experience. With competitive day rates and the chance to work on high-impact projects, this is an excellent opportunity for professionals seeking meaningful employment in a supportive setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remedy Subject Matter Expert. Job in Hemel Hempstead LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field, especially those who have experience with Remedy. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your hands-on experience with Remedy ITSM and any successful projects you've led. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your troubleshooting skills and understanding of ITSM processes. Mock interviews with friends can help you feel more confident.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Remedy Subject Matter Expert. Job in Hemel Hempstead LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Remedy SME role. Share specific examples of how you've improved ITSM platforms in the past and how you can bring that experience to us.
Showcase Your Problem-Solving Skills:In your application, highlight your troubleshooting abilities and any complex issues you've resolved. We love candidates who can think critically and provide solutions, especially in high-pressure environments like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be ready to discuss your hands-on experience, especially with CMDB, integrations, and Developer Studio. Prepare examples of how you've customised workflows or resolved complex issues in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to tackle hypothetical troubleshooting scenarios. Think about how you would approach log analysis and root cause identification. This will demonstrate your solid problem-solving skills and your ability to handle complex environments.
✨Highlight Your Advisory Experience
Since this role involves mentoring and providing technical guidance, share specific instances where you've supported internal teams or driven improvements in processes. This will show that you can combine technical expertise with advisory responsibilities effectively.
✨Understand the Security Requirements
Given the need for security clearance, be ready to discuss your eligibility or active status. Familiarise yourself with the implications of working in a secure environment and how it relates to your previous roles. This shows you're aware of the importance of security in ITSM.
