At a Glance
- Tasks: Support and enhance a critical ITSM platform while collaborating with engineers and stakeholders.
- Company: Join a high-impact programme in a secure environment.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Onsite role with opportunities for mentorship and process improvement.
- Why this job: Make a real difference by stabilising and improving essential IT systems.
- Qualifications: Strong experience with Remedy ITSM and troubleshooting skills required.
Location: Ipswich or Hemel Hempstead (5 days onsite)
Day rate: 700 - 747 per day (Inside IR35)
Contract duration: 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing:
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E-bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We're Looking For:
- Strong hands-on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
- Solid troubleshooting and problem-solving skills in complex environments
- Understanding of ITSM processes and legacy system support
- Experience with disaster recovery / failover is highly desirable
- Background working with modern tools like ServiceNow is a plus
- Ability to work onsite 5 days a week in a secure environment
- Active SC clearance or eligibility to obtain (5 years UK residency required)
Remedy SME. Job in Hemel Hempstead LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Hemel Hempstead where your expertise as a Remedy SME will be valued and nurtured. We offer a collaborative work culture that prioritises employee growth, with opportunities for professional development and hands-on experience in a secure environment. Enjoy competitive day rates and the chance to make a significant impact on critical ITSM platforms while working alongside skilled professionals.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remedy SME. Job in Hemel Hempstead LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field, especially those who have experience with Remedy. A friendly chat can lead to insider info about job openings or even referrals that could give you the edge.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of ITSM processes. We recommend practising common interview questions related to Remedy and being ready to discuss your hands-on experience with real-life examples.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to tackle hypothetical scenarios related to troubleshooting complex issues. This will demonstrate your ability to think on your feet and apply your knowledge effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Remedy SME. Job in Hemel Hempstead LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Remedy SME role. Share specific examples of how you've improved ITSM platforms in the past and how you can bring that experience to our team.
Show Off Your Problem-Solving Skills:In your application, highlight your troubleshooting abilities and any complex issues you've resolved. We love candidates who can think critically and provide solutions, so make sure to include those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be ready to discuss your hands-on experience, especially with CMDB, integrations, and Developer Studio. Prepare examples of how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your troubleshooting abilities. Share specific instances where you've identified root causes and resolved issues. This will demonstrate your capability to handle the challenges that come with maintaining a critical ITSM platform.
✨Understand the Bigger Picture
Familiarise yourself with ITSM processes and the importance of operational resilience. Be prepared to discuss how your role as a Remedy SME fits into the overall goals of the organisation and how you can contribute to improving system performance.
✨Be Ready for Security Questions
Since this role requires security clearance, be prepared to discuss your eligibility and any relevant background checks. It’s important to show that you understand the significance of working in a secure environment and can comply with necessary protocols.
