At a Glance
- Tasks: Lead a team to ensure homes are let efficiently and maintained to high standards.
- Company: Join Hightown, a caring housing association focused on community impact.
- Benefits: Enjoy 33 days annual leave, bonuses, and ongoing training opportunities.
- Other info: Dynamic role with excellent career growth and a supportive work environment.
- Why this job: Make a real difference in people's lives by providing safe, quality homes.
- Qualifications: Experience in lettings, property maintenance, and strong leadership skills required.
The predicted salary is between 56511 - 56511 £ per year.
Full time - 35 hours per week
Salary: 56,511 per annum
At Hightown, we believe that everyone should have a safe, high-quality home and the right support to thrive. If you are passionate about delivering excellent housing services and want to work in an organisation where people genuinely matter, we would love to hear from you.
We are looking for a Lettings Manager (with crossover into voids) to lead our dedicated team and ensure that our homes are turned around efficiently, let appropriately and maintained to the highest standards. This role is ideal for someone who is decisive, organised and committed to creating positive experiences for applicants, residents and colleagues.
About the RoleAs our Lettings Manager, you will:
- Lead, support and empower a team of staff working across voids, allocations and lettings, ensuring they have the confidence and tools to provide an excellent service.
- Promote a culture of respect and fairness so applicants are assessed consistently, treated with dignity and offered clear guidance throughout the lettings journey.
- Maintain high performance standards, monitoring KPIs and driving continuous improvement in void turnaround times and overall service delivery.
- Ensure all void properties meet legal, regulatory and safety requirements, including fire, gas, legionella and building regulations.
- Collaborate closely with Local Authority partners, internal teams and external stakeholders to ensure nominations, agreements and lettings progress smoothly.
- Work with compassion when supporting applicants, colleagues and partners, particularly during complex or challenging cases.
- Oversee budgets, ensuring value for money and effective use of resources.
- Work jointly with our Development team to ensure new build homes are handed over seamlessly and let within target timescales.
This role requires a strong team leader who values collaboration, encourages shared problem-solving and inspires others to achieve high standards.
What We Are Looking ForYou will be a confident manager with experience in voids, lettings, property maintenance environments and team leadership. You will bring strong organisational skills, excellent communication abilities and the capacity to make informed decisions in a busy, fast-paced environment.
You will also be committed to inclusive practice and positive resident experiences, ensuring that our services are accessible, welcoming and responsive to individual needs.
A full UK driving licence and use of a vehicle are essential.
Why Hightown?When you join us, you become part of a housing association that genuinely cares about people and supports colleagues to grow, develop and succeed. As well as working in an organisation guided by values that shape everything we do, you will benefit from:
- 33 days annual leave, including bank holidays (rising with service)
- Annual performance-based bonus
- Monthly attendance bonus
- Regular salary and cost-of-living reviews
- Life assurance (three times your annual salary)
- Blue Light Card - access to discounts from local and national retailers
- Ongoing training and development opportunities to help you progress
- On-site gym access
If you are motivated by helping people find safe and comfortable homes, and you would like to lead a team that has a real impact on communities, we would be delighted to receive your application.
Join us, and help shape housing services that empower individuals, promote inclusion, and genuinely make a difference.
Lettings Manager. Job in Hemel Hempstead LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Hightown, we pride ourselves on being an employer that truly values its staff and the communities we serve. With a strong commitment to employee development, a supportive work culture, and generous benefits including 33 days of annual leave and ongoing training opportunities, we empower our team to excel in their roles. Located in Hemel Hempstead, our organisation fosters a collaborative environment where your contributions directly impact the lives of residents, making it a rewarding place to work.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Manager. Job in Hemel Hempstead LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hightown and understanding their values. Be ready to discuss how your experience aligns with their mission of providing high-quality homes and support. Show them you're not just looking for any job, but that you genuinely care about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and managing voids. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Hightown and contributing to their mission of creating positive experiences for residents.
We think you need these skills to ace Lettings Manager. Job in Hemel Hempstead LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Manager role. Highlight your experience in lettings, voids, and team leadership. We want to see how your skills align with our mission of providing excellent housing services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for housing services and how you can contribute to our team. Be sure to mention specific examples of your past successes in similar roles.
Showcase Your Leadership Skills:As a Lettings Manager, strong leadership is key. In your application, share examples of how you've led teams effectively, promoted collaboration, and driven performance improvements. We love to see candidates who inspire others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Lettings Manager. Familiarise yourself with the specific challenges in voids and lettings, and be ready to discuss how your experience aligns with these areas.
✨Showcase Your Leadership Skills
As a Lettings Manager, you'll need to lead a team effectively. Prepare examples of how you've empowered your team in the past, tackled challenges, and maintained high performance standards. This will demonstrate your capability to inspire and manage others.
✨Emphasise Collaboration
Highlight your experience working with various stakeholders, such as local authorities and internal teams. Be ready to discuss how you’ve successfully navigated complex situations and ensured smooth processes in previous roles.
✨Be Person-Centred
Since this role involves supporting applicants and residents, prepare to talk about your approach to inclusive practice. Share examples of how you've created positive experiences for individuals, especially in challenging circumstances.
