At a Glance
- Tasks: Lead a team to ensure homes are let efficiently and maintained to high standards.
- Company: Hightown, a caring housing association focused on community impact.
- Benefits: 33 days annual leave, performance bonuses, ongoing training, and gym access.
- Other info: Join a supportive environment that values growth and inclusivity.
- Why this job: Make a real difference in people's lives by providing safe, quality homes.
- Qualifications: Experience in lettings, property maintenance, and strong leadership skills required.
The predicted salary is between 56511 - 56511 £ per year.
Full time - 35 hours per week
Salary: 56,511 per annum
At Hightown, we believe that everyone should have a safe, high-quality home and the right support to thrive. If you are passionate about delivering excellent housing services and want to work in an organisation where people genuinely matter, we would love to hear from you.
We are looking for a Lettings Manager (with crossover into voids) to lead our dedicated team and ensure that our homes are turned around efficiently, let appropriately and maintained to the highest standards. This role is ideal for someone who is decisive, organised and committed to creating positive experiences for applicants, residents and colleagues.
About the RoleAs our Lettings Manager, you will:
- Lead, support and empower a team of staff working across voids, allocations and lettings, ensuring they have the confidence and tools to provide an excellent service.
- Promote a culture of respect and fairness so applicants are assessed consistently, treated with dignity and offered clear guidance throughout the lettings journey.
- Maintain high performance standards, monitoring KPIs and driving continuous improvement in void turnaround times and overall service delivery.
- Ensure all void properties meet legal, regulatory and safety requirements, including fire, gas, legionella and building regulations.
- Collaborate closely with Local Authority partners, internal teams and external stakeholders to ensure nominations, agreements and lettings progress smoothly.
- Work with compassion when supporting applicants, colleagues and partners, particularly during complex or challenging cases.
- Oversee budgets, ensuring value for money and effective use of resources.
- Work jointly with our Development team to ensure new build homes are handed over seamlessly and let within target timescales.
This role requires a strong team leader who values collaboration, encourages shared problem-solving and inspires others to achieve high standards.
What We Are Looking ForYou will be a confident manager with experience in voids, lettings, property maintenance environments and team leadership. You will bring strong organisational skills, excellent communication abilities and the capacity to make informed decisions in a busy, fast-paced environment.
You will also be committed to inclusive practice and positive resident experiences, ensuring that our services are accessible, welcoming and responsive to individual needs.
A full UK driving licence and use of a vehicle are essential.
Why Hightown?When you join us, you become part of a housing association that genuinely cares about people and supports colleagues to grow, develop and succeed. As well as working in an organisation guided by values that shape everything we do, you will benefit from:
- 33 days annual leave, including bank holidays (rising with service)
- Annual performance-based bonus
- Monthly attendance bonus
- Regular salary and cost-of-living reviews
- Life assurance (three times your annual salary)
- Blue Light Card - access to discounts from local and national retailers
- Ongoing training and development opportunities to help you progress
- On-site gym access
If you are motivated by helping people find safe and comfortable homes, and you would like to lead a team that has a real impact on communities, we would be delighted to receive your application.
Join us, and help shape housing services that empower individuals, promote inclusion, and genuinely make a difference.
Housing Lettings Manager. Job in Hemel Hempstead LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Hightown, we pride ourselves on being an employer that truly values its staff and the communities we serve. With a strong commitment to employee growth, we offer extensive training opportunities, generous annual leave, and a supportive work culture that prioritises respect and collaboration. Located in Hemel Hempstead, our team enjoys a fulfilling role in making a real difference in people's lives while benefiting from competitive salaries and performance-based bonuses.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Lettings Manager. Job in Hemel Hempstead LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hightown and understanding their values. Think about how your experience aligns with their mission of providing safe, high-quality homes. Show them you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and managing voids. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Hightown and making a difference in the community.
We think you need these skills to ace Housing Lettings Manager. Job in Hemel Hempstead LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lettings Manager role. Highlight your leadership experience, especially in lettings and voids, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for housing services and how you can contribute to our mission at Hightown. Be genuine and let your personality come through!
Showcase Your Achievements:Don’t just list your responsibilities; tell us about your achievements! Use specific examples of how you’ve improved service delivery or led a team to success. Numbers and outcomes speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Lettings Manager. Familiarise yourself with the legal and regulatory requirements for void properties, as well as the importance of KPIs in driving service delivery. This knowledge will show that you're serious about the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams, especially in lettings or property maintenance environments. Think of specific examples where you've empowered your team or improved performance. This will demonstrate your capability to inspire and manage effectively.
✨Emphasise Compassion and Inclusivity
Since the role involves working closely with applicants and residents, highlight your commitment to inclusive practices. Share experiences where you've supported individuals through challenging situations, showcasing your ability to handle complex cases with empathy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
