At a Glance
- Tasks: Provide emotional support and guidance to callers on a 24/7 helpline.
- Company: Join a trusted health and wellbeing network making a positive impact.
- Benefits: 25 days' holiday, private medical insurance, and a free onsite gym.
- Other info: Enjoy social sessions with free food and drink every month!
- Why this job: Make a real difference in people's lives while developing your counselling skills.
- Qualifications: Diploma level 4 in Counselling and 12 months post-qualification experience required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client who are a trusted health and wellbeing network that have been making a positive difference in over 15 million lives, in their search to add a Helpline Counsellor to their team. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients - hours can be counted towards BACP accreditation.
Day to Day Responsibilities
- Providing an efficient and effective telephone counselling service to all callers
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
- Providing 'In the moment support' to callers, adopting a Solution Focused approach and achieving a one call resolution
Essential Skills and Competencies
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
- 12 months post qualification experience
- Registered member of the BACP or equivalent (or COP booked)
- Relevant telephone experience
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2 and 5 years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5 and 7 years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink
- Free 24/7 onsite gym
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Support with revalidation and CPD
- Funding support with training and development
Helpline Counsellor - Weekend Availability. Job in Burbage LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading health and wellbeing network in Burbage as a Helpline Counsellor, where your professional growth is a priority. With a supportive work culture that values employee development, you will enjoy generous benefits including 25 days' holiday, private medical insurance, and access to a free onsite gym. This role not only offers meaningful work impacting over 15 million lives but also provides opportunities for continuous training and career progression within a Sunday Times 'Best Places to Work' organisation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Counsellor - Weekend Availability. Job in Burbage LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the counselling field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share your story and what makes you a great fit for the Helpline Counsellor role. Keep it concise but impactful!
✨Tip Number 3
Show up prepared! If you land an interview, research the company and their values. Be ready to discuss how your experience aligns with their mission of making a positive difference in people's lives.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly, so don’t miss out on that. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Helpline Counsellor - Weekend Availability. Job in Burbage LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpline Counsellor role. Highlight your counselling qualifications, relevant experience, and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Skills:In your application, don’t forget to showcase your essential skills and competencies. Mention your diploma, counselling hours, and BACP membership. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our awesome company culture!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your counselling techniques and the specific approaches mentioned in the job description, like Solution Focused therapy. Being able to discuss these confidently will show that you're not just qualified, but also genuinely interested in the role.
✨Showcase Your Experience
Prepare to share specific examples from your past counselling experiences, especially those involving distressed individuals. Highlight how you provided immediate support and achieved resolutions, as this aligns perfectly with what they’re looking for.
✨Ask Thoughtful Questions
Come prepared with questions that demonstrate your interest in their company culture and development opportunities. For instance, ask about their approach to ongoing training or how they support counsellors in achieving BACP accreditation.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s a key skill for a counsellor and will help you connect better during the interview.
