At a Glance
- Tasks: Lead a dynamic team in a fast-paced Command Centre, ensuring top-notch service delivery.
- Company: Join a well-established FM organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, hands-on leadership experience, and opportunities for professional growth.
- Other info: Enjoy a supportive environment with a focus on career advancement.
- Why this job: Make a real impact by coaching and developing your team while improving processes.
- Qualifications: 3+ years in a Contact Centre and proven leadership skills required.
The predicted salary is between 30000 - 32000 £ per year.
We're recruiting on behalf of a well-established FM organisation for an experienced Team Leader (Operations) to support the day-to-day running of a fast-paced Command / Service Centre environment. This is a hands-on leadership role focused on people management, performance, coaching, quality, and process improvement.
As Team Leader, you'll be responsible for the daily functional management of the Command Centre, ensuring service is delivered efficiently and to a high standard. You'll proactively engage, motivate, coach and develop your team, acting as the first point of escalation for operational queries and issues.
Key Responsibilities- Act as the initial point of escalation for Command Centre Operators
- Monitor and manage workloads, ensuring tasks are delivered within required timescales
- Conduct monthly 1:1s and quarterly performance reviews, documenting actions and development plans
- Maintain training documentation and complete training needs analysis to support individual and business requirements
- Identify service needs, process improvements, opportunities and weaknesses, acting as a key customer/staff interface
- Support rollout of agreed processes and implement changes to working methods and procedures
- Establish and maintain excellent customer relationships (internal and external)
- Ensure compliance with company policies, procedures and ethical principles
- Minimum 3 years' experience in a Contact Centre/Service Centre/Command Centre environment
- Experience working for a facilities management company or similar
- Proven experience in people leadership and running teams effectively
- Strong coaching and development capability (individuals and teams)
- Advanced IT skills in Microsoft Excel and Word
- Strong analytical and decision-making skills
- Customer-focused, responsive and professional
- Strong attention to detail and a proactive 'self-starter' approach
- Demonstrated experience implementing, evaluating and improving business processes
Helpdesk Operations Team Leader. Job in Salford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established FM organisation in Salford as a Helpdesk Operations Team Leader, where you will thrive in a dynamic and supportive work environment. We prioritise employee growth through continuous coaching and development opportunities, ensuring that our team members are equipped to excel in their roles. With a strong focus on performance and quality, we foster a culture of collaboration and excellence, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operations Team Leader. Job in Salford LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect better during the conversation.
✨Tip Number 2
Practice your leadership stories! Be ready to share specific examples of how you've motivated and developed your team in past roles. This will show you're the hands-on leader they're looking for.
✨Tip Number 3
Prepare questions that demonstrate your interest in process improvement and team dynamics. Asking insightful questions can set you apart and show that you're proactive about enhancing operations.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for a smoother process!
We think you need these skills to ace Helpdesk Operations Team Leader. Job in Salford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Helpdesk Operations Team Leader. Highlight your experience in people management and any relevant achievements in a fast-paced environment. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully led teams and improved processes in previous positions. We love a good story!
Show Off Your Skills:Don’t forget to showcase your advanced IT skills, especially in Microsoft Excel and Word. If you’ve got any analytical or decision-making experiences, make sure to include those too. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep track of your application. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the ins and outs of the Helpdesk Operations role. Brush up on your knowledge of facilities management and be ready to discuss how your experience aligns with the responsibilities listed in the job description.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management experience. Think about times when you've successfully coached or developed a team, and be ready to share these stories during the interview.
✨Be Process Savvy
Since this role involves process improvement, come prepared with ideas on how you would identify weaknesses and implement changes. Discuss any past experiences where you've successfully improved processes in a similar environment.
✨Engage with Customer Focus
Demonstrate your customer service mindset by sharing examples of how you've built strong relationships with clients or colleagues. Highlight your ability to handle escalations and maintain professionalism under pressure.
