At a Glance
- Tasks: Manage helpdesk operations and support facilities service requests in a fast-paced environment.
- Company: Join CBRE, a leader in integrated facilities management and corporate real estate services.
- Benefits: Gain valuable experience, develop your skills, and work in a dynamic team.
- Other info: Opportunity for growth and development in a supportive team culture.
- Why this job: Be the key contact for facilities, making a real difference in customer service.
- Qualifications: Experience with CAFM systems and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
CBRE Global Workplace Solutions is a leading provider of integrated facilities management and corporate real estate services. We are hiring a Helpdesk Coordinator to join our team in the City of London, supporting a fast‑paced client environment and acting as a key point of contact for facilities service requests.
Key Responsibilities
- Manage the CAFM system as a key user, including logging jobs, updating PPM records, tracking reactive maintenance tasks, and producing accurate reports.
- Prioritise and allocate reactive work orders to the appropriate engineer or supplier, ensuring requests are raised correctly and actioned within agreed SLA timeframes.
- Maintain clear communication with end users, the Facilities team, engineers, and subcontractors throughout the full job lifecycle, providing updates through to resolution.
- Where possible, resolve requests at first point of contact and close calls efficiently without onward assignment.
- Work closely with the Lead Engineer and Operations Manager to monitor service performance, identify trends, and support continuous improvement.
- Review subcontractor performance where required and support service quality, compliance, and customer satisfaction across the contract.
Teamwork, Communication & Support
- Promote a positive customer service culture and represent CBRE professionally in all interactions.
- Provide administrative support to the contract team, including timesheets, expenses, and other coordination tasks when required.
- Communicate effectively at all levels and contribute to team meetings, training, and ongoing development activities.
Reporting, Compliance & Contract Support
- Produce and analyse CAFM data and helpdesk reports to monitor job status, service performance, and operational trends.
- Update client‑specific metrics and forecasting information when required, supporting the wider contract support function.
- Log hazards, incidents, and customer feedback on the relevant QHSE and internal management systems.
- Support compliance, audit readiness, and day‑to‑day contract administration as requested by the management team.
Financial & Administrative Responsibilities
- Coordinate agency cover and submit hours or related information through the relevant systems and portals.
- Update internal performance and reporting portals as required, maintaining accurate records and administration.
Candidate Profile / Person Specification
- Experience using CAFM, CMMS, or similar job management systems to log, track, and report on work orders.
- Strong organisational skills with the ability to prioritise a busy workload, manage competing demands, and maintain accuracy under pressure.
- Confident communication skills with the ability to provide excellent customer service and build relationships with stakeholders at all levels.
- Good attention to detail and a logical, methodical approach to administration, reporting, and problem solving.
- A proactive, team‑oriented approach with a focus on service delivery, follow‑through, and continuous improvement.
Helpdesk Coordinator - Facilities Management. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
CBRE Global Workplace Solutions is an exceptional employer, offering a dynamic work environment in the heart of London where teamwork and communication are at the forefront of our culture. We prioritise employee growth through continuous development opportunities and foster a positive customer service ethos, ensuring that every team member feels valued and empowered to make a difference. With competitive benefits and a commitment to excellence, joining us as a Helpdesk Coordinator means being part of a forward-thinking organisation dedicated to delivering outstanding facilities management services.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator - Facilities Management. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who might know about openings at CBRE. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions for Helpdesk Coordinator roles. Think about how your experience with CAFM systems and customer service can shine through. We want you to show off your skills and make a lasting impression!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at CBRE.
We think you need these skills to ace Helpdesk Coordinator - Facilities Management. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your experience with CAFM systems and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed facilities requests or improved service delivery in the past.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear language and structure your application well to demonstrate your organisational skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM or CMMS systems before the interview. Be ready to discuss how you've used these tools in the past, as well as any specific features you're familiar with. This will show that you're not just a good fit for the role, but that you can hit the ground running.
✨Show Off Your Organisational Skills
Prepare examples that highlight your organisational skills and ability to manage competing demands. Think of times when you successfully prioritised tasks under pressure. This will demonstrate your capability to handle the busy workload expected in this role.
✨Communicate Like a Pro
Since communication is key in this position, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've maintained clear communication with various stakeholders in previous roles. This will help you convey your customer service skills effectively.
✨Emphasise Teamwork and Continuous Improvement
Be ready to talk about your experience working in teams and how you've contributed to continuous improvement initiatives. Share specific examples of how you've collaborated with others to enhance service delivery or resolve issues, as this aligns perfectly with the company’s values.
