At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for Windows and Mac users.
- Company: Join a high-performing IT team in a modern Central London office.
- Benefits: Competitive pay, immediate start, and exposure to enterprise technologies.
- Other info: Collaborative culture with opportunities for process improvements and knowledge sharing.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: Experience in 1st/2nd Line IT Support and strong knowledge of Windows and macOS.
The predicted salary is between 44000 - 55000 £ per year.
Helpdesk Coordinator Central London (5 Days Onsite) 22 per hour 165 per day (Inside IR35)
Are you a customer-focused IT support professional who thrives in a fast-paced corporate environment? We're looking for a proactive Helpdesk Coordinator to provide hands-on technical support from a busy Walk‑Up Desk in Central London. This is a fantastic opportunity to join a high-performing IT team supporting a diverse user base across Windows and Mac environments, ensuring employees receive first‑class support that keeps the business running smoothly.
What You'll Be Doing
- Acting as the first point of contact for all onsite IT issues and requests
- Providing face‑to‑face support for Windows 11 and macOS users
- Troubleshooting hardware, software, account, and access issues
- Delivering meeting room and A/V support for onsite and hybrid meetings
- Managing IT assets including laptops, mobiles, and peripherals
- Handling onboarding and offboarding activities
- Logging and progressing tickets in line with SLAs
- Escalating complex issues to 2nd and 3rd line teams
- Contributing to process improvements and knowledge sharing
What We're Looking For
- Proven experience in 1st/2nd Line IT Support within a corporate environment
- Strong knowledge of Windows 11, macOS, and Microsoft 365
- Experience with Active Directory, Okta, and SSO technologies
- Familiarity with ITSM tools such as ServiceNow
- Understanding of networking fundamentals (Wi‑Fi, TCP/IP)
- Excellent communication and customer service skills
- Highly organised with a proactive, can‑do attitude
Why Apply?
- Work in a modern Central London office
- Join a collaborative and supportive IT team
- Gain exposure to enterprise technologies and processes
- Competitive day rate with an immediate start available
If you enjoy solving technical problems, delivering exceptional customer service, and working in a dynamic environment, we'd love to hear from you.
Helpdesk Co-ordinator. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our vibrant team as a Helpdesk Coordinator in the heart of Central London, where you'll thrive in a dynamic corporate environment that values customer service and technical expertise. We offer a collaborative work culture, competitive pay, and opportunities for professional growth while you support a diverse user base with cutting-edge technologies. Experience the excitement of working onsite in a modern office, contributing to a high-performing IT team dedicated to delivering first-class support.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Co-ordinator. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in corporate environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for face-to-face interactions. Since this role involves providing on-site support, practice your communication skills and be ready to demonstrate your troubleshooting abilities in real-time during interviews.
✨Tip Number 3
Show off your tech know-how! Be ready to discuss your experience with Windows 11, macOS, and any ITSM tools you've used. We want to see how you can contribute to our high-performing IT team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Co-ordinator. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st/2nd Line IT Support. We want to see how your skills with Windows 11, macOS, and Microsoft 365 shine through. Don’t forget to mention any relevant tools like ServiceNow!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, make sure to highlight your customer service experience. We want to know how you've gone above and beyond to help users in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you're well-versed in Windows 11, macOS, and Microsoft 365. Brush up on troubleshooting common issues and be ready to demonstrate your knowledge during the interview. They’ll likely ask you about specific scenarios, so having examples at the ready will show you’re prepared.
✨Show Off Your Customer Service Skills
As a Helpdesk Coordinator, you'll be the first point of contact for IT issues. Be prepared to discuss how you've handled customer interactions in the past. Share examples where you went above and beyond to resolve a problem or improve a process, highlighting your proactive attitude.
✨Familiarise Yourself with ITSM Tools
Since they use ITSM tools like ServiceNow, it’s a good idea to have a basic understanding of how these systems work. If you’ve used similar tools before, mention that experience. It shows you can hit the ground running and understand their workflow.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like troubleshooting a hardware issue or managing a ticket escalation. Think through your past experiences and how you would handle various scenarios. This will demonstrate your problem-solving skills and ability to think on your feet.
