At a Glance
- Tasks: Coordinate maintenance services and manage multiple tasks in a fast-paced environment.
- Company: Join a dynamic operations team at LilyLifestyle Jobs.
- Benefits: Competitive salary, clear progression routes, and exposure to various business areas.
- Other info: Stable, long-term role with opportunities for career advancement.
- Why this job: Perfect for customer service enthusiasts looking to grow in an operational role.
- Qualifications: Strong communication skills and a background in customer service or admin.
The predicted salary is between 26000 - 27500 £ per year.
Are you organised, customer-focused, and comfortable managing multiple tasks at once? We're working with a busy operations team looking for a Helpdesk Coordinator to support the delivery of maintenance services across multiple sites. This is a fast-paced role where you'll be responsible for coordinating jobs, speaking with clients and contractors, and ensuring work is completed efficiently. This is a great opportunity for someone from a customer service, call centre, or coordination background looking to move into a more operational role.
What you'll be doing:
- Logging jobs via email and internal systems
- Coordinating engineers and contractors
- Making outbound calls to chase updates and progress jobs
- Managing multiple jobs from start to finish
- Updating systems and ensuring accurate records
- Supporting the wider operations team
What we're looking for:
- Strong communication and customer service skills
- Highly organised with good attention to detail
- Comfortable working in a fast-paced environment
- Confident using systems and managing workloads
- Background in customer service, call centre, or admin
The opportunity:
- Entry into a growing operations team
- Clear progression routes after 6 months
- Exposure to different areas of the business
- Stable, long-term role
Salary: 26,000 - 27,500
Helpdesk and Customer Service Coordinator. Job in East Calder LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a dynamic work environment in East Calder where your organisational skills and customer focus can truly shine. With clear progression routes and exposure to various business areas, we foster a culture of growth and collaboration, ensuring that our team members feel valued and supported in their roles. Join us for a stable, long-term career where you can make a meaningful impact while enjoying competitive benefits and a vibrant workplace atmosphere.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk and Customer Service Coordinator. Job in East Calder LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and operations. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at LilyLifestyle.
We think you need these skills to ace Helpdesk and Customer Service Coordinator. Job in East Calder LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Helpdesk Coordinator role. Highlight your customer service background and any relevant coordination experience to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your skills can help us deliver top-notch maintenance services. Keep it concise but engaging!
Show Off Your Organisational Skills:Since this role requires juggling multiple tasks, give us examples of how you've successfully managed similar situations in the past. We want to see your organisational prowess in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Show Off Your Organisational Skills
Since the role requires strong organisational abilities, come prepared with examples of how you've successfully managed multiple tasks in the past. Think about specific situations where you juggled various responsibilities and how you prioritised them.
✨Demonstrate Your Customer Service Expertise
This position is all about customer focus, so be ready to discuss your previous experiences in customer service or call centres. Share stories that highlight your communication skills and how you resolved issues for clients, showing that you can handle challenging situations with ease.
✨Familiarise Yourself with the Role's Requirements
Take the time to understand the job description thoroughly. Be prepared to discuss how your background aligns with the responsibilities of logging jobs, coordinating teams, and managing updates. This shows that you're not just interested in the role but have done your homework.
✨Ask Insightful Questions
Interviews are a two-way street, so think of some thoughtful questions to ask about the operations team and the company culture. This not only demonstrates your interest in the role but also helps you gauge if it's the right fit for you.
