At a Glance
- Tasks: Handle customer requests and ensure efficient resolution in a busy helpdesk environment.
- Company: Join a dynamic team at LilyLifestyle, known for its supportive culture.
- Benefits: Part-time evening hours, flexible work-life balance, and a friendly team atmosphere.
- Other info: Great opportunity for career growth in a fast-paced operational setting.
- Why this job: Perfect for those seeking to enhance their customer service skills while working evenings.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
We're recruiting a customer-focused Helpdesk Administrator to join a busy support team within a fast-paced operational environment. This role involves handling incoming requests, logging and tracking jobs through internal systems, and ensuring queries are resolved efficiently while delivering excellent customer service.
Key responsibilities
- Managing incoming calls and emails from customers and internal teams
- Logging requests accurately onto internal systems
- Monitoring and updating job progress through to completion
- Coordinating with operational teams to ensure timely responses
- Supporting emergency and priority requests when required
- Maintaining accurate records and handling confidential information appropriately
About you
- Previous administration, helpdesk, or customer service experience
- Strong communication and organisational skills
- Excellent attention to detail
- Able to prioritise workloads in a busy environment
- Team player with a proactive approach
A great opportunity for someone looking for a part-time evening role within a supportive and fast-paced team environment.
Helpdesk Advisor - Evening Shift. Job in Cowley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and proactive problem-solving. Our Helpdesk Advisors enjoy flexible evening shifts in Cowley, with opportunities for professional growth and development within a dynamic operational environment. Join us to be part of a dedicated team that prioritises customer satisfaction and fosters a collaborative atmosphere.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Advisor - Evening Shift. Job in Cowley LilyLifestyle Jobs
✨Tip Number 1
Make sure you know the ins and outs of the Helpdesk role. Brush up on your customer service skills and be ready to showcase how you've handled similar situations in the past. We want to see that you can keep calm under pressure!
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and concise is key. We recommend doing a mock interview with a friend to get comfortable with answering common questions.
✨Tip Number 3
Show us your organisational skills! Be prepared to discuss how you prioritise tasks and manage your time effectively, especially in a busy environment. Think of examples where you've juggled multiple responsibilities successfully.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at LilyLifestyle!
We think you need these skills to ace Helpdesk Advisor - Evening Shift. Job in Cowley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in administration or customer service. We want to see how your skills match the Helpdesk Advisor role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your strong communication skills and how you handle busy environments like a pro.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate attention to detail, so make sure everything is accurate and easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Advisor role. Familiarise yourself with the key responsibilities like managing calls and emails, logging requests, and coordinating with teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you prioritised tasks in a busy environment to keep customers happy.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle emergency requests or prioritise workloads when things get hectic. Practising these scenarios can help you articulate your thought process clearly and show that you're proactive and solution-oriented.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking jobs, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
