At a Glance
- Tasks: Support diverse clients with IT issues and enhance your technical skills in a dynamic environment.
- Company: Join a growing, family-run IT services provider in Yorkshire.
- Benefits: Competitive salary, full-time role, and opportunities for technical development.
- Other info: Immediate start available; notice periods accommodated.
- Why this job: Gain varied experience and make a real impact in a supportive team.
- Qualifications: 3-4 years of IT support experience and strong customer service skills.
The predicted salary is between 26000 - 31000 £ per year.
Join a growing Yorkshire MSP where you will support varied clients, work across Microsoft environments and keep building your technical skills.
This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You will work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting.
Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered.
What's on offer:- £26,000 to £31,000 salary
- Full-time permanent role
- Varied MSP environment
- Exposure to different technologies and client sites
- Supportive, close-knit team
- Technical development opportunities
- Immediate start available, with notice periods accommodated
- Managing support calls and service tickets
- Resolving 1st and 2nd line IT issues
- Supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11
- Carrying out routine server and desktop maintenance
- Supporting client projects
- Maintaining service levels and client documentation
- Delivering clear, professional customer service
You should ideally have 3 to 4 years experience in IT support, with the confidence to support clients professionally and solve technical issues across varied environments.
Essential skills include:
- Microsoft 365
- Active Directory and Group Policy
- Windows Server and Windows 11
- Networking fundamentals, including routers and switches
- Strong customer service skills
- Good attention to detail and organisation
Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful.
Why join ISL Technology?ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You'll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience.
If you're an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply.
IT Support Specialist. Job in Heckmondwike LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
ISL Technology is an excellent employer for IT Support Specialists, offering a supportive and collaborative work culture within a family-run environment in Heckmondwike. Employees benefit from exposure to diverse technologies and clients, along with ample opportunities for technical development and career growth, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist. Job in Heckmondwike LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. Demonstrating your hands-on experience can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support Specialist. Job in Heckmondwike LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft environments and customer service skills. We want to see how your background fits the IT Support Specialist role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your experience with 1st and 2nd line support.
Show Off Your Technical Skills:When filling out your application, make sure to list all your technical skills clearly. Mention your experience with Microsoft 365, Active Directory, and any other relevant technologies. We love seeing candidates who are eager to learn and grow their technical expertise!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and Windows Server. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and confidence.
✨Show Off Your Customer Service Skills
Since this role is all about supporting clients, prepare examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you resolved issues or went the extra mile for a client.
✨Practice Common IT Scenarios
Get familiar with common 1st and 2nd line support issues. You might be asked to troubleshoot a problem during the interview, so practice explaining your thought process clearly and logically.
✨Ask Insightful Questions
Prepare some questions about the company culture, team dynamics, and opportunities for technical development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
