At a Glance
- Tasks: Lead a high-performing team to enhance patient services and drive operational excellence.
- Company: Established independent healthcare provider focused on patient satisfaction and growth.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Other info: Office-based role with occasional travel; perfect for those passionate about healthcare.
- Why this job: Shape the future of patient care and improve lives in a dynamic healthcare environment.
- Qualifications: Experience in healthcare leadership and strong relationship management skills.
The predicted salary is between 60000 - 75000 £ per year.
An established and growing independent healthcare provider is seeking a commercially minded and operationally strong Head of Private Services to lead and support a high-performing patient services function. This is a pivotal leadership role responsible for overseeing private patient enquiry management, driving conversion performance, and ensuring an exceptional end-to-end patient experience across a diverse portfolio of services, including diagnostic imaging. You will play a key role in shaping service delivery, strengthening clinician relationships, and identifying opportunities for growth within a fast-paced, patient-focused environment.
Key Responsibilities
- Lead, develop, and motivate a private services team to deliver a responsive, high-quality patient experience
- Drive a performance-led culture aligned to patient satisfaction, service excellence, and commercial growth
- Oversee day-to-day operations including team management, workflow optimisation, and resource planning
- Monitor and improve KPIs across enquiry handling, conversion rates, and patient outcomes
- Act as the escalation point for complex patient cases, ensuring timely and empathetic resolution
- Build strong working relationships with consultants and internal stakeholders to optimise service delivery and availability
- Identify and implement process improvements to enhance efficiency and patient journey quality
- Support revenue growth by improving booking conversion and removing barriers within the patient pathway
- Lead on quality assurance through call audits, performance reviews, and continuous development plans
- Contribute to onboarding new consultants and developing long-term engagement strategies
- Maintain oversight of CRM data integrity and ensure high standards of confidentiality and accuracy
About You
- Proven experience leading a customer service, bookings, or patient services team within a healthcare setting
- Strong track record of managing clinician or stakeholder relationships
- Commercially aware with exposure to service development or revenue growth initiatives
- Excellent leadership skills with the ability to coach, develop, and inspire teams
- Highly organised with strong attention to detail and ability to manage competing priorities
- Confident communicator with the ability to influence at all levels
- Experience using CRM systems and Microsoft Office tools
Why Apply?
This is an opportunity to take ownership of a critical function within a growing health care organisation, where you can make a tangible impact on patient experience, operational performance, and business growth. All applications will be handled in strict confidence.
Head of Private Services. Job in Yorkshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading independent healthcare provider in West Yorkshire, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. Our commitment to excellence is reflected in our performance-led culture, where you will have the opportunity to lead a dedicated team, drive meaningful change, and enhance patient experiences while enjoying a collaborative atmosphere that values innovation and teamwork.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Private Services. Job in Yorkshire LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at LilyLifestyle. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Understand their patient experience philosophy and think about how you can contribute to their growth. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved patient services in the past. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you to join our team.
We think you need these skills to ace Head of Private Services. Job in Yorkshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Private Services role. Highlight your experience in leading teams and managing patient services, as well as any relevant achievements that showcase your ability to drive performance and improve patient experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your leadership skills and your understanding of the healthcare sector.
Showcase Your Commercial Awareness:In your application, don’t forget to highlight your commercial awareness. Discuss any previous experiences where you contributed to service development or revenue growth initiatives, as this is key for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Private Services. Familiarise yourself with the key responsibilities, especially around patient experience and team leadership. Research the company’s values and how they align with your own to show you’re a great fit.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving performance. Think about specific situations where you motivated your team or improved service delivery. This will demonstrate your capability to inspire and manage effectively.
✨Be Patient-Centric
Since this role is all about enhancing the patient experience, be ready to discuss how you’ve previously improved patient pathways or resolved complex cases. Share your insights on what makes a great patient journey and how you can implement those ideas.
✨Build Relationships
Emphasise your ability to build strong relationships with clinicians and stakeholders. Prepare to talk about how you’ve successfully collaborated with others in the past to achieve common goals, as this is crucial for optimising service delivery.
