At a Glance
- Tasks: Lead a national branch network, driving performance and customer satisfaction across 10 branches.
- Company: High-growth legal services business specialising in Wills, LPAs, and Estate Planning.
- Benefits: Negotiable salary, performance-related bonus, and strategic influence in a senior role.
- Other info: Field-based role with significant time spent coaching and engaging with branch teams.
- Why this job: Make a real impact by shaping the future of a dynamic branch network.
- Qualifications: Proven multi-site leadership experience and a strong commercial mindset required.
The predicted salary is between 60000 - 80000 £ per year.
National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network.
The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites.
The Opportunity
This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement.
Key Responsibilities
- Commercial Performance & Network Leadership
- Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve
- Deliver and manage branch-level scorecards aligned to commercial and quality outcomes
- Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance
- Report monthly performance against EBITDA and network KPIs to the COO and executive team
- Leadership of Branch Managers
- Lead, coach, and develop 8 Branch Managers as accountable site leaders
- Recruit and onboard missing Branch Managers as a priority deliverable
- Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning
- Build a strong leadership pipeline and succession plan across the branch network
- Set clear expectations for performance, standards, and accountability
- Operating Model & Customer Experience
- Define and embed a consistent branch operating model across all sites
- Oversee customer journey standards, appointment handling, and service delivery
- Maintain the balance between branch-based and home appointments
- Drive local market performance and support branch-level growth initiatives
- Ensure high-quality customer experience and compliance with regulatory standards
- Capacity Planning & Call Centre Partnership
- Work in close partnership with the Head of Lead Generation Call Centre
- Co‑own the "Booked : Instruct" metric across the organisation
- Align appointment demand with advisor capacity across all branches
- Participate in weekly forecasting and capacity planning reviews
- Ensure efficient scheduling and utilisation of Legal Advisor capacity
- Estate, Growth & Operational Development
- Own branch estate strategy including openings, closures, relocations, and acquisitions
- Support the launch and performance of flagship and new sites (including Manchester)
- Oversee integration of acquired will‑banks and customer portfolios
- Work with Property, Finance, and Operations teams on expansion strategy
- Drive continuous improvement across the operating model
- Compliance & Governance Partnership
- Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams
- Ensure consistent adherence to data protection, safeguarding, and regulatory standards
- Embed compliance as part of day-to-day branch performance and leadership behaviour
- Maintain high standards of audit readiness and operational discipline
About You
- Proven experience leading a multi‑site branch or regional network (ideally 8+ locations)
- Strong track record of managing managers and leading through a leadership layer
- Commercially driven mindset with clear P&L or EBITDA accountability
- Experience delivering sales or conversion growth across a distributed network
- Strong coaching and leadership capability with a focus on performance improvement
- Experience in regulated, customer‑facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors
- Willingness to be highly field‑based and spend significant time in branches
Package
- Salary: Negotiable
- Performance‑related bonus scheme (EBITDA and balanced scorecard based)
- Indicative OTE available subject to structure
- Senior national leadership role with strategic influence
- Field‑based position (UK‑wide, HQ Derby)
Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
Head of Branch Network. Job in Derby LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a high-growth legal services business as the National Head of Branch Network, where you will lead a dynamic team across 10 branches in Derby. With a focus on commercial performance and operational excellence, this role offers a competitive salary, performance-related bonuses, and the opportunity to shape a high-performing culture while driving meaningful customer outcomes. Enjoy a supportive work environment that prioritises employee development and fosters leadership growth, making it an excellent place for those seeking impactful and rewarding careers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Branch Network. Job in Derby LilyLifestyle Jobs
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✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
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We think you need these skills to ace Head of Branch Network. Job in Derby LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of National Head of Branch Network. Highlight your experience in leading multi-site operations and managing teams, as well as any relevant achievements in commercial performance.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and improved customer outcomes in previous positions. Make it personal and engaging!
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you coach and develop managers, and how you build high-performing teams. Use real-life examples to illustrate your approach.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a candidate for the Head of Branch Network, you need to be well-versed in key performance indicators. Brush up on your understanding of revenue, conversion rates, and customer satisfaction metrics. Be ready to discuss how you've driven these numbers in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so prepare to share specific examples of how you've coached and developed teams in the past. Think about your approach to building a high-performing culture and how you’ve managed branch managers effectively.
✨Understand the Customer Journey
Familiarise yourself with the customer experience in legal services, especially around Wills and LPAs. Be prepared to discuss how you would ensure a seamless customer journey across multiple branches and what strategies you would implement to enhance service delivery.
✨Be Ready for Operational Challenges
Since this role involves solving operational issues, think of examples where you've successfully navigated challenges in a multi-site environment. Prepare to discuss your problem-solving strategies and how you would maintain operational discipline across the branch network.
