At a Glance
- Tasks: Manage customer orders and ensure a seamless experience from entry to delivery.
- Company: Join a dynamic team at LilyLifestyle in Haydock.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Enjoy a collaborative atmosphere with a focus on continuous improvement.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Experience in customer support and familiarity with SAP is a plus.
The predicted salary is between 31000 - 31000 £ per year.
As a key member of the Customer Support team, you will be responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. You will work in close co‑operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Key responsibilities:
- Accurate entry and processing of customer orders using SAP.
- Establish and maintain regular communication with customers via telephone and email, resolving queries and providing updates.
- Screening of sales enquiries.
- Become familiar with the product lines and their applications and make recommendations as appropriate.
- Effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
- Update customer information in the prevailing customer CRM systems.
- Claims and returns processing.
- Booking shipments with freight providers.
- Order management to ensure delivery in full and on time.
- Follow-up on required product licences and ensure relevant documentation is completed.
Person Requirements:
- Experience in customer support or a customer service role.
- In-depth understanding of the Order to Cash process.
- Working knowledge of SAP.
- Proactive approach to resolving issues and a continuous improvement mindset.
- Strong verbal and written abilities, as well as excellent listening and feedback skills.
- Attention to detail.
Customer Support Specialist. Job in Haydock LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and communication. Located in Haydock, our Customer Support Specialists enjoy competitive salaries, flexible working hours, and ample opportunities for professional growth within a dynamic environment. Join us to be part of a company that prioritises employee well-being and fosters a culture of continuous improvement and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist. Job in Haydock LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research LilyLifestyle and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers regularly, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at LilyLifestyle. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Customer Support Specialist. Job in Haydock LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written abilities. Clear, concise language will help us see that you’re a great fit for the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Familiarise yourself with the Order to Cash process and the specific responsibilities of a Customer Support Specialist. Brush up on SAP, as it’s crucial for managing customer orders. Being able to discuss your experience with these tools will show you’re ready to hit the ground running.
✨Communication is Key
Since you'll be liaising with customers and various teams, practice your verbal and written communication skills. Prepare examples of how you've resolved customer queries in the past, and be ready to demonstrate your ability to keep everyone in the loop.
✨Show Your Proactive Side
Employers love candidates who take initiative. Think of instances where you’ve identified issues before they became problems or suggested improvements in your previous roles. This will highlight your proactive approach and continuous improvement mindset.
✨Attention to Detail Matters
In customer support, accuracy is everything. Be prepared to discuss how you ensure precision in your work, especially when processing orders and handling customer information. You might even want to bring up any systems or methods you use to stay organised.
