At a Glance
- Tasks: Be the friendly voice for customers, guiding them through their journey with us.
- Company: Join Aura Retrofit, a leader in sustainable home improvements.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a pension scheme.
- Other info: Dynamic team environment with great career growth opportunities.
- Why this job: Make a real difference in customer experiences while promoting sustainability.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Aura Retrofit is a fast-growing business at the forefront of energy efficiency and sustainable home improvements. We are seeking a proactive and customer-focused Customer Service Advisor to join our dynamic team. This is a key role within the business, acting as the first point of contact for our customers and ensuring an exceptional customer journey from initial enquiry through to project completion. The successful candidate will be passionate about delivering outstanding service, highly organised, and comfortable working in a fast-paced, purpose-driven environment focused on innovation and sustainability.
KEY RESPONSIBILITIES
- Act as the primary point of contact for customers via phone, email, and online enquiries.
- Manage incoming leads and customer queries in a professional and timely manner, gathering relevant information around customer eligibility.
- Provide clear, accurate information on services, products, and processes.
- Book appointments and coordinate installations with internal teams.
- Support customers through the full project journey, from enquiry to aftercare.
- Liaise closely with sales, technical, and operations teams to ensure smooth delivery.
- Handle feedback, complaints, and escalations with empathy and efficiency.
- Maintain accurate customer records using CRM systems.
- Contribute to continuous improvement of customer service processes.
KEY SKILLS AND EXPERIENCE REQUIRED
- Proven experience in a customer service, contact centre, or client-facing role.
- Excellent communication skills, both verbal and written.
- Strong organisational, time-management and prioritisation abilities.
- Confident using CRM systems and Microsoft Office.
- Ability to remain calm and professional under pressure.
- A customer-first mindset with a genuine desire to help people.
- High attention to detail and strong problem-solving skills.
- Interest in sustainability, renewable energy, or home improvement (desirable, not essential).
BENEFITS
- Competitive salary.
- 25 days annual leave, plus bank holidays.
- Company pension scheme.
- A collaborative and dynamic work environment.
- Opportunity to be part of a business focused on innovation and sustainability.
- Career progression within a rapidly growing company.
Customer Service Representative. Job in Havant LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Aura Retrofit is an exceptional employer located in Havant, offering a vibrant and collaborative work environment where employees are empowered to make a difference in the field of energy efficiency and sustainable home improvements. With a strong focus on innovation, we provide our Customer Service Representatives with ample opportunities for career progression, competitive salaries, and generous benefits, including 25 days of annual leave and a company pension scheme. Join us to be part of a purpose-driven team that values customer satisfaction and sustainability.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Havant LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research Aura Retrofit and their commitment to sustainability. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're engaged and ready to contribute to the collaborative environment they value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Representative. Job in Havant LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements that show you can thrive in a fast-paced environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how you align with our values at Aura Retrofit. Share specific examples of how you've gone above and beyond for customers in the past.
Showcase Your Communication Skills:Since communication is key in this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Aura Retrofit. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and its focus on sustainability.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your proactive approach and ability to handle challenges.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, the company's future projects, or how they measure success in the customer service role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
