At a Glance
- Tasks: Be the friendly voice for customers, guiding them through their journey with us.
- Company: Join Aura Retrofit, a leader in sustainable home improvements.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a pension scheme.
- Other info: Dynamic team environment with great career growth opportunities.
- Why this job: Make a real difference in customer experiences while promoting sustainability.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Aura Retrofit is a fast-growing business at the forefront of energy efficiency and sustainable home improvements. We are seeking a proactive and customer-focused Customer Service Advisor to join our dynamic team. This is a key role within the business, acting as the first point of contact for our customers and ensuring an exceptional customer journey from initial enquiry through to project completion. The successful candidate will be passionate about delivering outstanding service, highly organised, and comfortable working in a fast-paced, purpose-driven environment focused on innovation and sustainability.
KEY RESPONSIBILITIES
- Act as the primary point of contact for customers via phone, email, and online enquiries
- Manage incoming leads and customer queries in a professional and timely manner, gathering relevant information around customer eligibility
- Provide clear, accurate information on services, products, and processes
- Book appointments and coordinate installations with internal teams
- Support customers through the full project journey, from enquiry to aftercare
- Liaise closely with sales, technical, and operations teams to ensure smooth delivery
- Handle feedback, complaints, and escalations with empathy and efficiency
- Maintain accurate customer records using CRM systems
- Contribute to continuous improvement of customer service processes
KEY SKILLS AND EXPERIENCE REQUIRED
- Proven experience in a customer service, contact centre, or client-facing role
- Excellent communication skills, both verbal and written
- Strong organisational, time-management and prioritisation abilities
- Confident using CRM systems and Microsoft Office
- Ability to remain calm and professional under pressure
- A customer-first mindset with a genuine desire to help people
- High attention to detail and strong problem-solving skills
- Interest in sustainability, renewable energy, or home improvement (desirable, not essential)
BENEFITS
- Competitive salary
- 25 days annual leave, plus bank holidays
- Company pension scheme
- A collaborative and dynamic work environment
- Opportunity to be part of a business focused on innovation and sustainability
- Career progression within a rapidly growing company
Customer Service Advisor. Job in Havant LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Aura Retrofit is an exceptional employer located in Havant, offering a vibrant and collaborative work environment where employees are empowered to make a difference in the field of energy efficiency and sustainable home improvements. With a strong focus on innovation, we provide our Customer Service Advisors with competitive salaries, generous annual leave, and clear pathways for career progression, ensuring that every team member can thrive while contributing to meaningful projects that benefit both customers and the planet.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Havant LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research Aura Retrofit and their commitment to sustainability. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Role-play with a friend or family member to get comfortable handling customer queries and complaints.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're engaged and ready to contribute to the collaborative environment they value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining a company that's all about innovation and customer service.
We think you need these skills to ace Customer Service Advisor. Job in Havant LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any skills that match the job description, like communication and organisation.
Show Your Passion:Let your enthusiasm for sustainability and energy efficiency shine through in your application. We love candidates who are genuinely interested in our mission, so share any personal experiences or insights related to these topics.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand Aura Retrofit's mission and values, especially their focus on sustainability and energy efficiency. Familiarise yourself with their services and think about how your experience aligns with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you've gone above and beyond for customers. Highlight your ability to handle complaints with empathy and efficiency, as this is crucial for a Customer Service Advisor.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would manage a difficult customer or a high-pressure situation, and be ready to share your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their approach to customer feedback or how they ensure a smooth project journey for customers.
