At a Glance
- Tasks: Deliver top-notch customer service and support throughout the customer journey.
- Company: Join a well-established company with a supportive team culture.
- Benefits: Competitive pay, diverse workplace, and opportunities for growth.
- Other info: Fast-paced environment with a focus on building lasting customer relationships.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Strong communication skills and a friendly, team-oriented attitude.
The predicted salary is between 22000 - 28000 £ per year.
We are now seeking a motivated and customer-focused Customer Service Executive on behalf of one of our clients to join an extremely supportive team. This is an excellent opportunity to join a well-established company where you will play a key role in delivering a high level of customer service throughout the full customer journey. The role will involve working closely with internal teams, customers, and external couriers. This is a varied but fast-paced role requiring strong communication skills, attention to detail, and the ability to multitask effectively.
Key Responsibilities
- Answering incoming customer calls in a professional and efficient manner
- Make outbound calls to update customers on orders and support sales activity where required
- Maintain a proactive and sales-focused approach to support business targets
- Organise collections between manufacturing and warehouse locations
- Process daily sales invoicing accurately and efficiently
- Respond to customer enquiries and quotation requests within agreed timeframes
- Prepare quotations for standard products and link quotes to relevant projects
- Process customer orders, ensuring products are delivered correctly and to specification
- Follow up on completed orders, gather customer feedback, and create follow-up actions for the sales and business development teams where required
- Coordinate and monitor the delivery of product samples
- Keep customers informed of lead times, ETAs and any potential delays
- Support a smooth and seamless customer journey from initial enquiry through to delivery and aftercare
- Coordinate and manage customer thank you packs
- Re-engage with customers following project completion to maintain relationships and encourage repeat business
Skills & Experience
- Friendly and personable with the ability to work well within a team environment
- Excellent communication skills with a positive and professional approach
- Ability to work independently and use initiative when required
- Adaptable and willing to support different areas of the business when needed
- Strong attention to detail and good time management skills
- Reliable and trustworthy with a strong work ethic
- Comfortable working within a fast-paced environment
- Customer-focused with the ability to build strong working relationships
- Good standard of education
Recruiting on the basis of talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.
Customer Service Representative. Job in Hastings LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established company in Hastings that prioritises a supportive work culture and values its employees. As a Customer Service Representative, you will benefit from a dynamic environment that encourages personal growth and development, while also enjoying the satisfaction of delivering exceptional customer service. With a focus on teamwork and communication, this role offers a unique opportunity to make a meaningful impact within the organisation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Hastings LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. It’ll boost your confidence and help you think on your feet.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative. Job in Hastings LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, like communication and multitasking abilities.
Show Your Personality:We want to see the real you! Don’t be afraid to let your friendly and personable nature shine through in your application. A positive tone can make a big difference in how we perceive your fit for our team.
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors before submitting it. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently, and you'll be one step closer to joining our supportive team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they engage with clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate Your Multitasking Ability
This role requires juggling various tasks simultaneously. Think of instances where you've successfully managed multiple responsibilities. Be ready to discuss how you prioritise tasks and maintain attention to detail, especially in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
