At a Glance
- Tasks: Deliver top-notch customer service and support throughout the customer journey.
- Company: Join a well-established company with a supportive team culture.
- Benefits: Competitive pay, diverse workplace, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and develop.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Strong communication skills and a friendly, team-oriented attitude.
The predicted salary is between 22000 - 28000 £ per year.
We are now seeking a motivated and customer-focused Customer Service Executive on behalf of one of our clients to join an extremely supportive team. This is an excellent opportunity to join a well-established company where you will play a key role in delivering a high level of customer service throughout the full customer journey. The role will involve working closely with internal teams, customers, and external couriers. This is a varied but fast-paced role requiring strong communication skills, attention to detail, and the ability to multitask effectively.
Key Responsibilities
- Answering incoming customer calls in a professional and efficient manner
- Make outbound calls to update customers on orders and support sales activity where required
- Maintain a proactive and sales-focused approach to support business targets
- Organise collections between manufacturing and warehouse locations
- Process daily sales invoicing accurately and efficiently
- Respond to customer enquiries and quotation requests within agreed timeframes
- Prepare quotations for standard products and link quotes to relevant projects
- Process customer orders, ensuring products are delivered correctly and to specification
- Follow up on completed orders, gather customer feedback, and create follow-up actions for the sales and business development teams where required
- Coordinate and monitor the delivery of product samples
- Keep customers informed of lead times, ETAs and any potential delays
- Support a smooth and seamless customer journey from initial enquiry through to delivery and aftercare
- Coordinate and manage customer thank you packs
- Re-engage with customers following project completion to maintain relationships and encourage repeat business
Skills & Experience
- Friendly and personable with the ability to work well within a team environment
- Excellent communication skills with a positive and professional approach
- Ability to work independently and use initiative when required
- Adaptable and willing to support different areas of the business when needed
- Strong attention to detail and good time management skills
- Reliable and trustworthy with a strong work ethic
- Comfortable working within a fast-paced environment
- Customer-focused with the ability to build strong working relationships
- Good standard of education
Recruiting on the basis of talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.
Customer Service Executive. Job in Hastings LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established company in Hastings as a Customer Service Executive, where you will be part of a supportive team dedicated to delivering exceptional customer service. With a strong focus on employee growth and development, the company fosters a positive work culture that values communication and collaboration, ensuring that every team member feels valued and empowered. Enjoy the unique advantage of working in a fast-paced environment that encourages initiative and adaptability, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive. Job in Hastings LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate that you can thrive in a fast-paced environment like the one at LilyLifestyle.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Executive. Job in Hastings LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they interact with clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate professionally during the interview.
✨Demonstrate Your Multitasking Ability
In a fast-paced role, being able to juggle multiple tasks is crucial. Think of specific instances where you successfully managed several responsibilities at once. Sharing these examples will highlight your organisational skills and adaptability, which are essential for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
