At a Glance
- Tasks: Resolve customer complaints and enhance their experience with empathy and professionalism.
- Company: Join a dynamic team at a growing customer operations company in Hassocks.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference by helping customers feel valued and supported.
- Qualifications: Experience in customer service and strong problem-solving skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Hassocks - must have access to a car due to the office location
Salary: 28,000 - 30,000
Hours: Monday - Friday, 37.5 hours per week
About the Role
We are looking for a proactive and customer-focused Complaints Handler to join a growing customer operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You'll be responsible for managing escalated customer concerns, finding fair and effective resolutions, and helping to improve overall customer satisfaction and retention. Working closely with internal teams, you'll play a key role in ensuring customers feel heard, valued, and supported throughout their journey.
Key Responsibilities
- Deliver outstanding customer support across multiple communication channels, ensuring all interactions are handled professionally and empathetically.
- Manage escalated complaints and complex customer issues, working to achieve positive outcomes and restore customer confidence.
- Support service quality and operational standards, contributing ideas and feedback to improve the customer experience.
- Review and process refund approvals in line with company procedures and guidelines.
- Work collaboratively with internal departments to ensure consistent communication and a seamless customer journey.
- Take a proactive approach to identifying customer needs and resolving potential issues before they escalate.
- Participate in team discussions and continuous improvement initiatives, sharing insights and recommendations to enhance processes and performance.
What We're Looking For
- Previous experience in complaints handling, customer service, or customer resolutions.
- Strong communication and interpersonal skills with the ability to remain calm under pressure.
- Excellent problem-solving abilities and a customer-first mindset.
- Ability to handle sensitive situations with professionalism, empathy, and attention to detail.
- Comfortable working collaboratively within a team-focused environment.
- Organised, adaptable, and able to manage multiple priorities effectively.
Equal Employment Opportunity Statement
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Complaints Resolution Specialist. Job in Hassocks LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Hassocks location, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. As a Customer Complaints Resolution Specialist, you'll benefit from a collaborative environment where your contributions are valued, and you'll have access to ongoing training and career advancement opportunities. With a focus on delivering exceptional customer experiences, we ensure that our team members feel empowered and equipped to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Resolution Specialist. Job in Hassocks LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life examples where you've successfully resolved complaints or handled difficult situations. Being able to share these stories will demonstrate your experience and ability to thrive in a fast-paced environment.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Complaints Resolution Specialist. Job in Hassocks LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role of Complaints Handler. Highlight your previous experience in customer service and problem-solving, as these are key for us at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it's essential to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would handle customer queries.
Emphasise Your Problem-Solving Abilities:We love candidates who can think on their feet! Share specific examples in your application where you've successfully resolved complaints or improved customer satisfaction. This will show us you're the proactive person we're looking for.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Complaints Resolution Specialist. Familiarise yourself with common customer complaints and effective resolution strategies. This will help you demonstrate your problem-solving skills and show that you're proactive about delivering exceptional customer experiences.
✨Showcase Your Empathy
During the interview, highlight your ability to handle sensitive situations with professionalism and empathy. Share specific examples from your past experiences where you successfully managed escalated complaints or complex issues. This will illustrate your customer-first mindset and your capability to restore customer confidence.
✨Be a Team Player
Emphasise your collaborative skills by discussing how you've worked with internal teams in previous roles. Mention any instances where you contributed ideas to improve service quality or customer experience. This shows that you can work well in a team-focused environment, which is crucial for this position.
✨Prepare Questions
At the end of the interview, be ready to ask insightful questions about the company’s approach to customer complaints and their expectations for the role. This not only shows your interest in the position but also gives you a chance to assess if the company aligns with your values and work style.
