At a Glance
- Tasks: Manage repair cases and coordinate with residents, contractors, and surveyors.
- Company: Join a dedicated team focused on maintaining safe homes in Harlow.
- Benefits: Earn £150 per day while making a difference in the community.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the key link in ensuring timely repairs and happy residents.
- Qualifications: Strong admin and customer service skills are essential.
The predicted salary is between 39000 - 45000 £ per year.
We are looking for a highly organised and proactive Technical Support Officer to join our Repairs Service team based in Harlow. This is an excellent opportunity for someone with strong administrative and customer service skills who is passionate about helping maintain safe, healthy homes for residents.
About the Role
In this role, you will support the effective delivery of repairs and remedial works by managing cases from initial report through to completion. You will play a key part in ensuring residents are kept informed throughout the process and that all actions are completed accurately and within agreed timescales. Working closely with surveyors, contractors, and residents, you will coordinate appointments, maintain accurate records, track progress, and provide administrative and technical support across the service.
Key Responsibilities
- Manage repair and remedial work cases from first report to completion
- Coordinate appointments with residents, contractors, and surveyors
- Maintain accurate case files, records, and documentation
- Support surveyors with reports, correspondence, and administrative tasks
- Monitor and track progress of ongoing works to ensure timely completion
- Provide clear and timely updates to residents throughout the repair process
- Ensure all actions are completed in line with service standards and deadlines
- Assist with data management and use of housing or repairs management systems
Technical Support Officer - Repairs. Job in Harlow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and dedication. Our Harlow location provides a vibrant environment where employees can thrive, with ample opportunities for professional growth and development in the field of technical support. Join us to make a meaningful impact by helping maintain safe and healthy homes for our residents while enjoying competitive rates and a commitment to employee well-being.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer - Repairs. Job in Harlow LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technical support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects effectively. This will highlight your ability to handle the responsibilities of a Technical Support Officer.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Technical Support Officer - Repairs. Job in Harlow LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, make sure to highlight your organisational skills. We want to see how you manage multiple tasks and keep everything on track, just like you would in the role of a Technical Support Officer.
Customer Service is Key:Don’t forget to showcase your customer service experience! We’re looking for someone who’s passionate about helping residents, so share examples of how you've gone above and beyond to assist others.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be providing updates to residents in the role.
Apply Through Our Website:Make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Technical Support Officer in Repairs. Familiarise yourself with the key tasks like managing repair cases and coordinating appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, be prepared to discuss your customer service experience. Think of specific examples where you've successfully resolved issues or communicated effectively. This will show that you’re passionate about helping others and can maintain a positive relationship with residents.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might want to mention any tools or methods you use to keep track of tasks and deadlines. Being detail-oriented is crucial for maintaining accurate records and ensuring timely completion of repairs, so share how you manage these aspects in your work.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the team and the company culture. Ask about how they measure success in the role or what challenges the team currently faces. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
