At a Glance
- Tasks: Provide top-notch IT support and manage customer requests efficiently.
- Company: Join Tailor Made Technologies, a leader in managed IT and cyber security.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible health plans.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Work from home on weekends and gain valuable IT experience.
- Qualifications: Experience with ITIL service desks and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an IT Support Engineer to support our customers. You will be based at our head office in Whiteley, sitting with our knowledgeable Service Desk who will fully support you in your day to day. You will utilise your excellent and prompt customer support skills and represent Tailor Made Technologies in a professional and courteous manner over the phone, email, and face to face.
This role operates on a 4-day working week, Friday through Monday (preferred) or Saturday through Tuesday, with working hours of 8:00am to 6:00pm. Weekend shifts (Saturday and Sunday) are worked from home, with weekdays based at the office in Whiteley.
Who is Tailor Made Technologies
Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep understanding of customers' strategic goals, our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Benefits of working for Tailor Made Technologies:
- A competitive salary
- Training opportunities set out with a clear training structure
- Progressive working environment with access to voice your opinions to decision makers
- 25 days holiday plus bank holidays
- Birthday day
- Flexi Health plan cover
- IT Purchasing Scheme
- Company Pension
- Free onsite parking and a brilliant breakout room which provides a free breakfast and a pool table
Duties and Responsibilities of our IT Support Engineer:
- To provide excellent customer care and support through efficient and organised ticket management.
- Providing first response fixes to customers via the phone, face to face, or email.
- Providing resolution to incidents, requests, and appropriately escalating all others.
- Ticket triage assessing ticket priorities and escalating when required.
- Liaising with third parties and customers regarding incident resolution and requests.
- Handling customer requests and escalating according to company procedures.
- Manage work queues and prioritise events, ensuring compliance with SLAs.
- Assist the service desk team leader in managing our service desk to deliver excellent customer service.
- Work efficiently and productively to achieve and exceed SLAs and KPIs.
Your Previous Experience:
- Experience with how an ITIL service desk runs.
- Active Directory configuration and administration.
- An understanding of Group Policy.
- General networking skills.
- An understanding of DNS.
- Good understanding of Office 365.
- Good understanding of Microsoft Azure.
- An understanding of Microsoft Intune.
Essential Skills:
- Excellent communication skills.
- Organisational skills.
- Results driven with a proven track record of achieving.
- Team player.
- Self-motivated and proactive.
- Ability to be resilient and to work under pressure.
Apply today with an up-to-date CV.
Weekend IT Support Engineer. Job in Whiteley LilyLifestyle Jobs in Hampshire employer: United Cerebral Palsy of Georgia
Tailor Made Technologies is an exceptional employer, offering a progressive working environment where your voice matters and growth opportunities abound. With a competitive salary, comprehensive training structure, and a unique 4-day working week, employees enjoy a healthy work-life balance while being part of a supportive team in Whiteley. The company also provides attractive benefits such as a health plan, generous holiday allowance, and a vibrant office culture complete with free breakfast and recreational facilities.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend IT Support Engineer. Job in Whiteley LilyLifestyle Jobs in Hampshire
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Weekend IT Support Engineer. Job in Whiteley LilyLifestyle Jobs in Hampshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at United Cerebral Palsy of Georgia.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at United Cerebral Palsy of Georgia. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
