At a Glance
- Tasks: Manage customer interactions and ensure seamless service delivery in the supply chain.
- Company: Market 36, a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary of £29,000, full-time hours, and a supportive work environment.
- Other info: Join a collaborative team with opportunities for growth and development.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in customer service or supply chain roles preferred; strong communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
Market 36 are currently looking for a Customer Support Executive on behalf of their client based in Halstead on a full-time and permanent basis. Our client is looking for a reliable Customer Support Executive, which will be responsible for managing day-to-day customer interactions, supporting key accounts and ensuring seamless service delivery across the supply chain. This role acts as the primary touchpoint for customer Supply Chain teams, overseeing issue resolution, order coordination and performance reporting. The position requires strong communication, analytical skills and the ability to collaborate cross-functionally to drive customer satisfaction and business efficiency.
Roles & Responsibilities
- Maintain high levels of customer satisfaction through professional communication and efficient issue handling
- Act as the primary point of contact for customers Supply Chain teams
- Conduct regular calls/meetings to discuss open issues, upcoming requirements and business updates
- Ensure all customer inquiries and issues are logged, monitored and resolved with agreed timelines
- Support the accuracy of customer forecasts and contribute to improved demand planning performance
- Ensure timely and accurate processing of all B2B customer orders
- Deliver consistent, data-driven reporting to internal teams and customers to support decision-making
- Handle and resolve customer queries
- Build trust-based, long-term relationships with key accounts
Skills, Experience & Qualifications
- Experience in customer service, supply chain or order management roles (preferred in FMCG or manufacturing)
- Strong relationship-building and communication skills
- Ability to work cross-functionally with Supply Chain, Sales, Demand Planning and Despatch teams
- Proficiency in ERP systems and Microsoft Office
- Strong organizational skills with the ability to manage multiple priorities
- Analytical mindset with the ability to interpret and report key performance metrics
- Problem-solving capabilities with attention to details
Hours Mon to Fri, 8:30am-5pm (37.5 hours per week)
Salary 29,000
Data-Driven Supply Chain Customer Support Specialist in Halstead employer: United Cerebral Palsy of Georgia
Market 36 offers a dynamic and supportive work environment in Halstead, where employees are valued for their contributions to customer satisfaction and supply chain efficiency. With a focus on professional development and cross-functional collaboration, this role provides ample opportunities for growth and skill enhancement, all while enjoying a healthy work-life balance with a standard Monday to Friday schedule. Join a team that prioritises trust-based relationships and data-driven decision-making, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Data-Driven Supply Chain Customer Support Specialist in Halstead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer interactions, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or meetings, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Data-Driven Supply Chain Customer Support Specialist in Halstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of a Customer Support Executive. Highlight your experience in customer service and supply chain, and don’t forget to mention any relevant skills like communication and problem-solving that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've maintained high levels of customer satisfaction or resolved issues effectively in the past.
Showcase Your Analytical Skills:Since this role involves data-driven reporting, make sure to highlight any experience you have with analytics. Whether it’s interpreting performance metrics or improving demand planning, let us know how you’ve used data to drive decisions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Support Basics
Brush up on your customer service skills and be ready to discuss how you've handled customer interactions in the past. Think of specific examples where you resolved issues or improved customer satisfaction, as this role is all about maintaining high levels of service.
✨Understand Supply Chain Dynamics
Familiarise yourself with basic supply chain concepts and terminology. Be prepared to talk about how you can support key accounts and ensure seamless service delivery. Showing that you understand the bigger picture will impress your interviewers.
✨Show Off Your Analytical Skills
Since the role requires an analytical mindset, come prepared with examples of how you've used data to drive decisions or improve processes. Discuss any experience you have with reporting metrics or using ERP systems, as this will highlight your fit for the position.
✨Build Rapport and Trust
During the interview, focus on building a connection with your interviewers. Demonstrate your strong communication skills and ability to collaborate cross-functionally. Share stories that showcase your relationship-building abilities, especially in a customer-focused environment.
