At a Glance
- Tasks: Manage customer interactions and ensure seamless service delivery across the supply chain.
- Company: Join a dynamic team at LilyLifestyle in Halstead.
- Benefits: Competitive salary, full-time hours, and opportunities for growth.
- Other info: Work Monday to Friday with a supportive team environment.
- Why this job: Be the voice of the customer and make a real impact on their experience.
- Qualifications: Experience in customer service or supply chain roles preferred.
The predicted salary is between 29000 - 29000 £ per year.
Market 36 are currently looking for a Customer Support Executive on behalf of their client based in Halstead on a full-time and permanent basis. Our client is looking for a reliable Customer Support Executive, which will be responsible for managing day-to-day customer interactions, supporting key accounts and ensuring seamless service delivery across the supply chain. This role acts as the primary touchpoint for customer Supply Chain teams, overseeing issue resolution, order coordination and performance reporting. The position requires strong communication, analytical skills and the ability to collaborate cross-functionally to drive customer satisfaction and business efficiency.
Roles & Responsibilities
- Maintain high levels of customer satisfaction through professional communication and efficient issue handling
- Act as the primary point of contact for customers Supply Chain teams
- Conduct regular calls/meetings to discuss open issues, upcoming requirements and business updates
- Ensure all customer inquiries and issues are logged, monitored and resolved with agreed timelines
- Support the accuracy of customer forecasts and contribute to improved demand planning performance
- Ensure timely and accurate processing of all B2B customer orders
- Deliver consistent, data-driven reporting to internal teams and customers to support decision-making
- Handle and resolve customer queries
- Build trust-based, long-term relationships with key accounts
Skills, Experience & Qualifications
- Experience in customer service, supply chain or order management roles (preferred in FMCG or manufacturing)
- Strong relationship-building and communication skills
- Ability to work cross-functionally with Supply Chain, Sales, Demand Planning and Despatch teams
- Proficiency in ERP systems and Microsoft Office
- Strong organizational skills with the ability to manage multiple priorities
- Analytical mindset with the ability to interpret and report key performance metrics
- Problem-solving capabilities with attention to details
Hours Mon to Fri, 8:30am-5pm (37.5 hours per week)
Salary 29,000
Customer Support Executive. Job in Halstead LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Market 36, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. As a Customer Support Executive in Halstead, you will enjoy a full-time, permanent position with competitive salary and benefits, while working in a dynamic environment that fosters strong relationships and encourages continuous development. Join us to make a meaningful impact in customer satisfaction and supply chain efficiency, all within a team that prioritises your success and well-being.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive. Job in Halstead LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer interactions, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or meetings, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Support Executive. Job in Halstead LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Support Executive. Highlight your experience in customer service and any relevant skills that match the job description, like communication and problem-solving.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage customer interactions and support supply chain processes.
Showcase Your Skills:Don’t just list your skills; show us how you’ve used them in real situations. Whether it’s resolving customer issues or working with cross-functional teams, give us examples that highlight your analytical mindset and relationship-building abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in the context of supply chain management. Be ready to discuss how you’ve handled customer interactions in the past and how you can maintain high levels of satisfaction.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. Think about examples where you've successfully resolved issues or built relationships with customers, as these will showcase your ability to connect with others.
✨Demonstrate Your Analytical Mindset
Prepare to talk about how you’ve used data to drive decisions in previous roles. Bring examples of key performance metrics you've reported on and how they influenced your team's actions. This will highlight your analytical skills and attention to detail.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer queries or supply chain challenges. Practise your problem-solving approach and think about how you would handle various scenarios to show your capability in real-time problem resolution.
