At a Glance
- Tasks: Support quality assurance and drive continuous improvement across the organisation.
- Company: Growing business in Halifax with a focus on collaboration and innovation.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact by improving processes and enhancing service standards.
- Qualifications: Analytical mindset, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 20800 - 26000 £ per year.
We are looking for a detail-focused and proactive Business Improvement Administrator to join a Business Improvement team for a growing business in Halifax. This is an excellent opportunity for someone who enjoys analysing information, improving processes and working collaboratively across departments. You will play a key role in supporting quality assurance activity and driving continuous improvement across the organisation.
The Role
- Working closely with the Business Improvement Manager, you will conduct quality audits, analyse findings and support teams to implement meaningful improvements.
- Your work will directly contribute to raising service standards, improving operational efficiency and strengthening overall performance.
Key Responsibilities
- Quality Assurance & Reporting
- Conduct audits across call quality, CRM data and client meetings
- Analyse findings and present clear, actionable insights
- Share feedback with managers and support corrective actions
- Track actions through to completion and maintain accurate QA records
- Support the creation of dashboards and performance reports
- Process Improvement
- Contribute to the development and refinement of QA processes
- Expand QA coverage across departments
- Support training and staff development linked to QA outcomes
- Identify opportunities to enhance quality standards and reduce failure rates
- Collaboration & Projects
- Act as a point of contact for QA-related queries
- Build strong working relationships across teams
- Provide administrative support to business improvement projects
- Track milestones and flag delays where necessary
- Compliance & Documentation
- Ensure QA activities align with internal policies and regulations
- Support audit readiness and compliance reviews
- Maintain clear, up-to-date QA procedures
About You
- Analytical mindset with excellent attention to detail
- Confident presenting findings to different audiences
- Proficient in Microsoft Office, particularly Excel
- Experience with CRM systems beneficial
- Experience in Quality checking calls, administration or Learning and Development
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Part-Time Business Improvement Administrator. Job in Halifax LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and growing business in Halifax as a Part-Time Business Improvement Administrator, where you will be part of a collaborative team dedicated to enhancing operational efficiency and service standards. With a supportive work culture that values continuous improvement, you will benefit from flexible working arrangements, a competitive salary, and opportunities for professional development. Our commitment to diversity and inclusion ensures a welcoming environment for all employees, making this an excellent place to build a meaningful career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Business Improvement Administrator. Job in Halifax LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace Part-Time Business Improvement Administrator. Job in Halifax LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Improvement Administrator role. Highlight your analytical skills and any experience with quality assurance or process improvement. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving processes and how your previous experiences align with our goals. Keep it concise but impactful – we love a good story!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office, especially Excel, and any experience with CRM systems. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, dive deep into the job description. Understand the key responsibilities like conducting quality audits and analysing findings. Be ready to discuss how your skills align with these tasks, especially your experience with quality assurance and process improvement.
✨Show Off Your Analytical Skills
Since this role requires a keen analytical mindset, prepare examples of how you've used data to drive improvements in past roles. Think about specific situations where your insights led to actionable changes, and be ready to present these clearly during the interview.
✨Practice Your Presentation
You'll need to present findings to different audiences, so practice explaining complex information in a simple way. Use mock interviews with friends or family to get comfortable with articulating your thoughts clearly and confidently.
✨Build Rapport
This role involves collaboration across departments, so show your interpersonal skills during the interview. Be friendly, ask questions about the team dynamics, and express your enthusiasm for working together to improve processes. This will demonstrate that you’re not just detail-focused but also a team player.
