At a Glance
- Tasks: Manage customer complaints and ensure fair resolutions while improving the customer experience.
- Company: Join a supportive organisation in Halifax with a collaborative culture.
- Benefits: Competitive salary, excellent training, and hybrid work flexibility.
- Other info: Opportunity for career progression in a dynamic environment.
- Why this job: Make a real impact on customer experiences and develop your skills.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Location: Halifax
Contract: 6 months
About the role
Search are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions. You will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business.
Key Responsibilities
- Manage customer complaints from initial contact through to resolution
- Investigate issues thoroughly and gather information from relevant departments
- Communicate clearly and professionally with customers at all stages
- Ensure outcomes are fair, consistent, and in line with company policy
- Identify root causes and highlight trends or recurring issues
- Maintain accurate and detailed case records
Key Experience & Skills
- Previous experience in complaints handling or a customer service environment
- Strong written and verbal communication skills
- Ability to handle sensitive situations with empathy and professionalism
- Good organisational skills and attention to detail
- Strong problem-solving ability and sound judgement
- Experience using CRM or case management systems is desirable
What we're looking for
- Calm and resilient under pressure
- Customer-focused with a strong sense of ownership
- Able to prioritise workload and meet deadlines
- A collaborative approach to working across teams
Why join us?
- Supportive and collaborative working environment
- Opportunity to develop skills and progress your career
- A role where you can make a tangible impact on customer experience
- Excellent training available
This position is Monday to Friday, 8:30am - 5:00pm which also provides great hybrid flexibility, and will be from a salary of 27,000. If you're looking for a brand new opportunity where you can take ownership of your work, we'd love to hear from you- apply now to find out more!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Complaints Handler. Job in Halifax LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a supportive and collaborative team in Halifax as a Complaints Handler, where your role will directly enhance customer experience through effective complaint resolution. With excellent training opportunities and a focus on employee growth, you will thrive in a workplace that values empathy and professionalism, all while enjoying the flexibility of a hybrid working model. This is not just a job; it's a chance to make a meaningful impact in a dynamic environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler. Job in Halifax LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and handle complaints. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to be clear and professional. Try role-playing with a friend or family member to get comfortable discussing sensitive situations and resolving issues effectively.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of specific situations where you successfully handled complaints or improved customer satisfaction. This will demonstrate your problem-solving abilities and show that you can make a real impact.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Complaints Handler. Job in Halifax LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your previous experience in complaints handling and customer service, as well as any relevant skills that match the job description.
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any spelling or grammar mistakes before hitting send!
Demonstrate Empathy and Problem-Solving:In your application, share examples of how you've handled sensitive situations with empathy. This will show us that you understand the importance of customer experience and can resolve issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Complaints Handler role. Familiarise yourself with the key responsibilities and skills required, such as managing customer complaints and investigating issues. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Empathy
As a Complaints Handler, empathy is crucial. Prepare examples from your past experiences where you successfully handled sensitive situations with care. Highlight how you communicated clearly and professionally with customers, ensuring they felt heard and valued throughout the process.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you identified root causes of complaints and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your strong problem-solving ability and sound judgement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in the role, or what challenges the company currently faces in customer service. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
