At a Glance
- Tasks: Lead local networking and manage sales enquiries to boost occupancy.
- Company: Hamberley, a caring community focused on making every day special.
- Benefits: Competitive salary, 25 days holiday, and excellent training opportunities.
- Other info: Join a supportive team culture with great perks and career growth.
- Why this job: Make a real impact in residents' lives while developing your career.
- Qualifications: Sales experience in care or healthcare and strong relationship skills.
The predicted salary is between 30000 - 40000 £ per year.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are seeking a Customer Relations Manager to help us achieve our goals. In this role, you will lead local networking activity to develop and maintain strong relationships with referral sources. Working alongside the management team, you will ensure occupancy and average weekly fee rates meet budget expectations and help drive profitable sales.
Key responsibilities:
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow‑up calls, and identify key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Handle all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Act as an ambassador of our brand, showing courtesy and respect to residents and relatives.
What we offer:
- Competitive salary and benefits package including bonus/commission.
- 25 days holiday plus bank holidays.
- A supportive and collaborative working environment.
- Workplace pension for your future security.
- A true team culture – kindness, respect, and professional pride at the heart of everything we do.
- Excellent training and career development opportunities.
- Employee Assistance Programme and occupational health and wellbeing support services.
- Access to retail discounts and savings.
- Free on‑site parking.
- Refer a Friend bonus – up to £750 per successful referral.
Required qualifications & experience:
- Previous sales experience within the care home, retirement living or healthcare sector.
- Sales and customer service experience essential in a face‑to‑face or business‑to‑customer capacity.
- Engaging stakeholder relationship skills.
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self‑motivated, proactive, flexible and adaptable.
We respect and value our residents and each other. If this sounds like you and you’re looking for a rewarding role that makes a genuine impact, we would love to hear from you.
Customer Relations Manager. Job in Hailsham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Hamberley, we pride ourselves on creating a supportive and collaborative work environment where kindness and respect are at the forefront of our culture. As a Customer Relations Manager at Abbots Wood Manor in Hailsham, you will not only enjoy a competitive salary and benefits package but also have access to excellent training and career development opportunities that empower you to grow within the healthcare sector. Join us in making a meaningful impact in the lives of our residents while being part of a team that values professional pride and community engagement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager. Job in Hailsham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with local businesses, community groups, and potential referral sources. The more people you know, the better your chances of landing that Customer Relations Manager role.
✨Tip Number 2
Show up prepared for those interviews! Research the company, understand their values, and be ready to discuss how you can contribute to making their residents' experience 'Extra Special, Every Day'.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and shows you’re serious about joining our team at Hamberley.
We think you need these skills to ace Customer Relations Manager. Job in Hailsham LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the lives of our residents and how you can contribute to our mission of providing something 'Extra Special, Every Day'.
Tailor Your Experience:Make sure to highlight your previous sales experience in the care home or healthcare sector. We’re looking for specific examples that demonstrate your ability to manage enquiries and build relationships, so don’t hold back on those details!
Be Personable:Remember, this role is all about relationships! Use your application to showcase your engaging stakeholder relationship skills. We want to know how you connect with people and how you can be an ambassador for our brand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Relations Manager in a care home setting. Familiarise yourself with Hamberley's values and how they aim to provide 'Extra Special, Every Day' for their residents. This will help you align your answers with their mission.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experience, especially in the care home or healthcare sector. Prepare specific examples of how you've maximised sales and occupancy in past roles. Highlight any successful strategies you've implemented that could be relevant to this position.
✨Engage with the Community
Since building relationships with referral sources is key, think about how you can demonstrate your ability to network effectively. Share examples of how you've developed strong community ties in previous roles and how you plan to do the same at Abbots Wood Manor.
✨Be the Brand Ambassador
Hamberley values kindness and respect, so during the interview, embody these traits. Show your passion for providing excellent customer service and how you would represent the brand positively. This will resonate well with the interviewers and show that you're a good cultural fit.
