At a Glance
- Tasks: Lead customer relations and drive sales in a caring environment.
- Company: Hamberley, dedicated to providing exceptional care for residents.
- Benefits: Competitive salary, 25 days holiday, and a supportive team culture.
- Other info: Great training opportunities and employee wellbeing support.
- Why this job: Make a real impact while building relationships in the community.
- Qualifications: Sales experience in care or healthcare and strong relationship skills.
The predicted salary is between 30000 - 40000 £ per year.
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are seeking a Customer Relations Manager to help us achieve our goals. In this role, you will lead local networking activity to develop and maintain strong relationships with referral sources. Working alongside the management team, you will ensure occupancy and average weekly fee rates meet budget expectations and help drive profitable sales.
Key responsibilities:
- Manage sales enquiries to maximise sales and occupancy of the care home.
- Host prospective customer visits, complete follow‑up calls, and identify key referral groups.
- Support the development of the marketing strategy to support the Group Sales Team.
- Develop and maintain a high profile within the local community to promote the care home.
- Maximise profit performance of sales to meet or exceed targets.
- Handle all relevant admin such as effective budgetary controls and preparation of sales management reports.
- Act as an ambassador of our brand, showing courtesy and respect to residents and relatives.
What we offer:
- Competitive salary and benefits package including bonus/commission.
- 25 days holiday plus bank holidays.
- A supportive and collaborative working environment.
- Workplace pension for your future security.
- A true team culture – kindness, respect, and professional pride at the heart of everything we do.
- Excellent training and career development opportunities.
- Employee Assistance Programme and occupational health and wellbeing support services.
- Access to retail discounts and savings.
- Free on‑site parking.
- Refer a Friend bonus – up to £750 per successful referral.
Required qualifications & experience:
- Previous sales experience within the care home, retirement living or healthcare sector.
- Sales and customer service experience essential in a face‑to‑face or business‑to‑customer capacity.
- Engaging stakeholder relationship skills.
- Experience working with multidisciplinary teams to support project delivery.
- Be decisive, self‑motivated, proactive, flexible and adaptable.
We respect and value our residents and each other. If this sounds like you and you’re looking for a rewarding role that makes a genuine impact, we would love to hear from you.
Customer Relations Lead. Job in Hailsham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Hamberley, we pride ourselves on creating a supportive and collaborative work environment where kindness, respect, and professional pride are at the core of our culture. As a Customer Relations Lead in Hailsham, you will enjoy competitive salary packages, excellent training and career development opportunities, and a true team spirit that fosters personal growth. With additional benefits such as a workplace pension, generous holiday allowance, and access to retail discounts, we ensure our employees feel valued and empowered to make a meaningful impact every day.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Lead. Job in Hailsham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care home and healthcare sectors. Attend local events, join relevant groups, and don’t be shy about introducing yourself. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Show up prepared for interviews! Research the company and its values, especially their commitment to providing 'Extra Special, Every Day' for residents. Bring examples of how your previous experience aligns with their goals, and be ready to discuss how you can contribute to their success.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Customer Relations Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s make this happen together!
We think you need these skills to ace Customer Relations Lead. Job in Hailsham LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the lives of our residents and how you can contribute to our mission of providing something 'Extra Special, Every Day'.
Tailor Your Experience:Make sure to highlight your previous sales and customer service experience, especially in the care home or healthcare sector. We’re looking for specific examples that demonstrate your skills in managing enquiries and building relationships with referral sources.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for the Customer Relations Lead role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Relations Manager. Familiarise yourself with the key responsibilities mentioned in the job description, like managing sales enquiries and developing local relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your sales experience and customer service skills. Think about times when you successfully managed client relationships or exceeded sales targets. This will demonstrate your capability to excel in the role and align with the company's goals.
✨Engage with the Community
Since the role involves developing a high profile within the local community, be ready to discuss how you would approach this. Research local referral sources and think about networking strategies you could implement. Showing that you have a plan will impress the interviewers and reflect your proactive nature.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company values kindness and respect, so being genuine and approachable can set you apart. Remember, they’re looking for someone who fits into their team culture, so be authentic and relatable during your conversation.
