At a Glance
- Tasks: Support schools with advanced IT projects and provide escalated technical support.
- Company: Leading organisation focused on improving educational IT infrastructure.
- Benefits: Competitive salary, hybrid work model, and professional development opportunities.
- Other info: Dynamic role with travel across South East England and excellent career growth.
- Why this job: Make a real difference in education while working with cutting-edge technology.
- Qualifications: Experience in 2nd or 3rd line IT support and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Overview
Senior IT Support Engineer — South East England Field-Based / Hybrid (80% Remote), 18 Month FTC. £40,000 - £45,000 + Benefits.
VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This Senior IT Support Engineer role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders.
As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region.
Key Responsibilities
- Support delivery of medium-scale IT projects, including procurement and rollout of systems
- Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities
- Provide expert problem-solving and challenge existing approaches to implement effective solutions
- Contribute to IT estate refresh planning, including budgeting and infrastructure improvements
- Deliver training and guidance to local IT staff to build capability
- Provide short-term specialist support during IT incidents or crises
- Work closely with stakeholders across schools, communicating technical concepts clearly
- Travel to schools across South East England as part of project delivery (within working hours)
Key Requirements
- Proven experience in a 2nd or 3rd line IT support or technical role
- Strong technical troubleshooting and problem-solving skills
- Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure
- Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems
- Ability to work independently and take ownership of technical projects
- Excellent communication skills with experience engaging non-technical stakeholders
- Experience within education or schools is desirable but not essential
- Full UK driving licence and willingness to travel across the region
Senior IT Support Engineer - Field-Based / Hybrid (80% Remote). Job in Guildford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At VIQU, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Senior IT Support Engineer, you will enjoy the flexibility of a hybrid working model, competitive salary, and opportunities for professional growth while making a meaningful impact in the educational sector across South East England. Our commitment to employee development and support ensures that you will thrive in your role, contributing to vital IT projects that enhance learning environments.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer - Field-Based / Hybrid (80% Remote). Job in Guildford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. They might know about opportunities that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to IT support. We suggest setting up mock interviews with friends or using online platforms to get comfortable explaining your problem-solving process.
✨Tip Number 3
Showcase your adaptability! Since this role involves both remote and on-site work, be ready to discuss how you've successfully managed similar situations in the past. Highlight your experience with technologies like Intune and Azure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior IT Support Engineer - Field-Based / Hybrid (80% Remote). Job in Guildford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your technical troubleshooting skills and any relevant projects you've worked on, especially in educational settings.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've tackled IT challenges and improved systems in previous roles, and don’t forget to mention your adaptability in field-based environments.
Showcase Your Communication Skills:Since you'll be working with non-technical stakeholders, it's crucial to demonstrate your ability to communicate complex ideas simply. Use your application to show us how you’ve successfully engaged with diverse teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Intune, Azure, and Active Directory. Be ready to discuss how you've used these technologies in past roles and how they can be applied to the challenges faced by schools.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in previous positions. Highlight your approach to troubleshooting and how you’ve implemented effective solutions, as this role requires a proactive mindset.
✨Communicate Like a Pro
Since you'll be working with non-technical stakeholders, practice explaining technical concepts in simple terms. Think about how you can convey your ideas clearly and effectively during the interview.
✨Demonstrate Your Adaptability
This role is field-based and requires flexibility. Be ready to discuss how you've adapted to changing environments or unexpected challenges in your previous jobs, especially in a hybrid work setting.
