At a Glance
- Tasks: Be the go-to person for residents during kitchen and bathroom refurbishments.
- Company: Join a dynamic team in Guildford focused on improving homes.
- Benefits: £30,000 salary plus £4.5K car allowance and potential for permanent role.
- Other info: Opportunity to work in a supportive environment with career growth potential.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
The predicted salary is between 30000 - 30000 £ per year.
We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team.
Key Responsibilities:
- Act as the primary point of contact for residents during kitchen and bathroom works.
- Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery.
- Conduct pre‑start visits to explain works, timelines, and address any concerns.
- Manage resident expectations and handle queries or complaints in a professional and timely manner.
- Provide regular updates to residents regarding progress, delays, or changes.
- Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works.
- Maintain accurate records of resident interactions and project updates.
- Support vulnerable residents and ensure any specific needs are identified and addressed.
- Ensure high levels of customer satisfaction are achieved at all times.
Requirements:
- Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects.
- Strong communication and interpersonal skills.
- Ability to manage difficult situations and resolve complaints effectively.
- Highly organized with good administrative skills.
- Full UK driving licence and access to own vehicle (essential).
- Ability to travel between sites as required.
Desirable:
- Experience working within social housing or planned maintenance environments.
- Knowledge of health and safety practices within construction.
Resident Liaison Officer. Job in Guildford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a supportive and dynamic work environment for our Resident Liaison Officers in Guildford. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside a competitive salary and car allowance. Our commitment to maintaining positive relationships with residents ensures that you will play a vital role in meaningful projects, making a real difference in the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer. Job in Guildford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience as a Resident Liaison Officer. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific situations, like managing complaints or communicating with residents during projects.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight examples of how you've built relationships with residents and resolved issues effectively. This is key for a role like this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Resident Liaison Officer. Job in Guildford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer, especially in kitchen and bathroom refurbishment projects. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your communication skills and how you’ve successfully managed resident expectations in the past. We love a good story!
Showcase Your Interpersonal Skills:Since this role is all about building relationships, make sure to highlight your strong communication and interpersonal skills in your application. We want to know how you handle difficult situations and keep residents happy!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with kitchen and bathroom refurbishment projects, as well as the key skills required, like communication and conflict resolution. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident expectations or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to maintain positive relationships with residents.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. During the interview, practice clear and concise communication. Be prepared to discuss how you would keep residents informed about project updates and how you would handle difficult conversations. This will highlight your interpersonal skills and reassure them that you can manage resident interactions effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
