At a Glance
- Tasks: Build and maintain strong client relationships while managing expectations and delivering on promises.
- Company: Join Ford & Stanley, a dynamic company focused on client success and service excellence.
- Benefits: Competitive salary, car allowance, and flexible working arrangements.
- Other info: Exciting career development opportunities in a supportive team environment.
- Why this job: Make a real impact by expanding client relationships and driving business growth.
- Qualifications: Experience in B2B consultancy, strong communication skills, and a degree.
The predicted salary is between 30000 - 40000 £ per year.
The Group Client Relationship Executive will play a pivotal role in helping Ford & Stanley Talent Services Group build and maintain effective relationships with its customers. The role involves liaising between key contacts within client companies and internal heads of service delivery, ensuring customer expectations are managed and Ford & Stanley’s sales promise is delivered.
Working within the Group Sales & Client Development Team, the Executive will raise awareness of Ford & Stanley’s suite of Group services, support the development and expansion of service lines within existing and new client relationships, and ensure customers have Ford & Stanley services on mind when they need them. The role includes establishing clear Service Level Agreements (SLAs) from the outset, revisiting existing SLAs for legacy clients, conducting company discoveries, acting as a conduit between clients and internal recruitment teams, and resolving any misunderstandings or service deltas.
Your first 12 months will involve:
- Understanding all four business areas and articulating their value.
- Building rapport with new colleagues and clients.
- Familiarising with company systems and processes such as Bluesheet/Goldsheet methodology.
- Executing the Group strategy and maintaining smooth service delivery.
- Managing expectations to ensure high NPS ratings.
Key Deliverables within the first 12 months:
- Expand Ford & Stanley’s client base, measured by increased spend and opportunities.
- Demonstrate a proactive problem‑solving approach.
- Be the best at articulating the Group’s offering and train others.
Essential Hard Skills:
- Experience expanding relationships and commercial opportunities across a portfolio of clients.
- B2B background in consultancy services or a solutions environment.
- Driving licence; commute to Derby HQ; car allowance provided.
- Experience representing organisation at trade shows or networking events with demonstrable ROI.
- Degree level education.
Essential Soft Skills:
- Engaging, passionate and confident, able to build rapport.
- Articulate and confident communicator.
- Proactive, energetic and hungry personality.
- Problem‑solver with decisive mindset, no task too big or small.
- High drive and self‑motivation for commercial and relationship results.
- Exceptional negotiator with high emotional intelligence.
Working Arrangements & Location:
Position is based at the Ford & Stanley Head Offices on Pride Park, Derby. Core business hours are 8:30 am – 5:30 pm Monday to Thursday, 8:30 am – 4:30 pm Friday. Ad‑hoc home working days are permitted but staff are expected to be in office during business hours.
Interview Process:
- Initial discussion with Group Sales & Commercial Director.
- First stage interview with Group Chairman and Group Sales & Commercial Director, plus office tour.
Group Client Relationship Manager. Job in Chaddesden LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Ford & Stanley Talent Services Group is an exceptional employer that prioritises employee growth and development within a dynamic work culture. Located in the vibrant Pride Park area of Derby, we offer a supportive environment where team members can thrive through meaningful client interactions and collaborative projects. With flexible working arrangements and a focus on maintaining high service standards, we empower our employees to excel while enjoying a balanced work-life experience.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Group Client Relationship Manager. Job in Chaddesden LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Practice your pitch! When you meet someone, you want to make a great impression. Prepare a short, engaging introduction about yourself and what you’re looking for. This will help you stand out and keep the conversation flowing.
✨Tip Number 3
Follow up after meetings or networking events. A quick message thanking them for their time can go a long way. It shows you’re genuinely interested and keeps you on their radar for future opportunities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to the role and showcasing your unique skills and experiences.
We think you need these skills to ace Group Client Relationship Manager. Job in Chaddesden LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Group Client Relationship Executive. Highlight your experience in building client relationships and any B2B consultancy work you've done. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for client relationships and your proactive problem-solving skills. Let us know why you're excited about joining Ford & Stanley and how you can contribute to our success.
Showcase Your Soft Skills:We’re looking for someone who’s engaging and confident. In your application, don’t just list your hard skills; tell us about your ability to build rapport and communicate effectively. Share examples that demonstrate your emotional intelligence and negotiation prowess.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining our team at Ford & Stanley!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Ford & Stanley's services and how they fit into the market. Familiarise yourself with their business areas and be ready to articulate their value. This will show that you're genuinely interested and prepared.
✨Build Rapport
Since this role is all about relationships, practice your rapport-building skills. Think of ways to connect with the interviewers on a personal level. A friendly smile and genuine interest in their experiences can go a long way in making a positive impression.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved issues or improved client relationships. Highlight your proactive approach and how it led to positive outcomes. This will demonstrate that you have the right mindset for the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
