At a Glance
- Tasks: Delight customers by resolving queries and providing fantastic service.
- Company: Join DX, a company committed to delivering exceptional customer experiences.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Other info: Dynamic team environment with opportunities for growth and recognition.
- Why this job: Make a real difference in customer satisfaction every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
An exciting new opportunity at DX! Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more
Customer Service Advisor. Job in Gretna LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At DX, we pride ourselves on being an exceptional employer, offering our Customer Service Advisors a vibrant work culture in the heart of Gretna. With competitive pay, a comprehensive health cash plan, and generous holiday allowances that increase with service, we are committed to the well-being and growth of our employees. Our focus on career progression, alongside unique benefits like enhanced maternity and paternity leave, ensures that every team member feels valued and empowered to thrive in their role.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Gretna LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DX and their customer service ethos. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various customer queries during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and problem-solving abilities. Remember, they want someone who can delight customers, so share examples of how you've done this in the past.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're keen and ready to join the team at DX. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor. Job in Gretna LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can live our customer promise – Delivered Exactly!
Showcase Your Communication Skills:Since this role involves handling customer queries, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to show us you can engage effectively with customers.
Highlight Teamwork Experience:We value collaboration, so don’t forget to mention any previous experience working in a team. Share examples of how you’ve contributed to great service delivery alongside your colleagues.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company
Before your interview, take some time to research DX and their customer service philosophy. Understanding their 'Delivered Exactly' promise will help you align your answers with their values and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about how you would handle various customer scenarios. Be ready to discuss your experience with resolving customer queries and how you’ve worked as part of a team. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will highlight your suitability for handling customer queries effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
