At a Glance
- Tasks: Lead daily operations, manage staff, and drive income generation for a social enterprise.
- Company: Join Emmaus Greenwich, a charity focused on supporting those experiencing homelessness.
- Benefits: Enjoy a competitive salary, 25 days holiday, free parking, and a pension scheme.
- Other info: Be part of a supportive community dedicated to social impact and sustainability.
- Why this job: Make a real difference while developing your leadership skills in a meaningful role.
- Qualifications: Experience in retail operations and team management is essential.
The predicted salary is between 42000 - 47000 £ per year.
Emmaus Greenwich is seeking a Business Manager to join the team in Greenwich, London on a full‑time, permanent basis.
Fantastic company benefits include:
- Salary: £42,000 - £47,000 per annum, depending on experience
- Holiday: 25 days holiday, plus Bank Holidays
- Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling
About the role:
As Business Manager, you will lead the day‑to‑day business operations of Emmaus Greenwich, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation's mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self‑sufficiency, growth, and social impact.
Main duties and responsibilities:
- Lead and manage the day‑to‑day retail and trading operations, ensuring strong sales performance, customer service, and income generation.
- Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management.
- Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement.
- Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration.
- Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling.
- Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e‑commerce development.
- Monitor competitor activity and market trends to inform pricing, strategy, and business development.
- Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures.
- Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership.
- Maintain safe, clean, and well‑managed retail and operational environments across all sites.
- Build and maintain external relationships with suppliers, partners, and the wider Emmaus network.
- Contribute to strategic planning, reporting, and wider organisational development.
About you:
As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast‑paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem‑solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.
About Emmaus:
Emmaus Greenwich is part of the wider Emmaus UK Federation, providing a home, work, and support for people who have experienced homelessness. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose.
Business Operations Manager. Job in Greenwich LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Emmaus Greenwich is an exceptional employer that prioritises social impact and community support, offering a rewarding work environment for the Business Operations Manager role. With competitive salaries, generous holiday allowances, and comprehensive benefits including free onsite parking and a robust pension scheme, employees are well-supported in their professional journeys. The organisation fosters a collaborative culture that encourages personal growth and development, making it an ideal place for those passionate about making a difference in the lives of others.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager. Job in Greenwich LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand what Emmaus Greenwich stands for and think about how your values align with theirs. This will help you show genuine interest and make a lasting impression.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in retail operations and team management makes you the perfect fit for the Business Manager role. Keep it concise and focus on your achievements that relate to income generation and social impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Operations Manager. Job in Greenwich LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Operations Manager role. Highlight your experience in retail operations and team management, as these are key for us at Emmaus Greenwich.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about our mission. Share specific examples of how you've driven income generation or supported teams in previous roles.
Showcase Your Leadership Skills:We want to see how you’ve developed and motivated teams in the past. Include any relevant experiences that demonstrate your ability to lead diverse groups, especially in a fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Emmaus Greenwich.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Mission
Before your interview, take some time to understand Emmaus Greenwich's mission and values. Familiarise yourself with their work supporting people who have experienced homelessness. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Business Operations Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare specific examples from your past experiences where you've successfully managed staff or volunteers, highlighting your problem-solving skills and how you drove income generation.
✨Understand Retail Operations
Brush up on your knowledge of retail operations, especially in a charity or social enterprise context. Be ready to discuss strategies for maximising sales, managing stock systems, and enhancing customer experience. This will show that you're not just a good fit for the role, but also proactive about driving business growth.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's future plans, community engagement, and how they measure success. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
