At a Glance
- Tasks: Lead daily operations, manage staff, and drive income generation for a social enterprise.
- Company: Emmaus Greenwich, a charity focused on supporting people who have experienced homelessness.
- Benefits: Competitive salary, 25 days holiday, free parking, pension scheme, and 24/7 counselling support.
- Other info: Join a supportive team dedicated to community growth and personal development.
- Why this job: Make a real difference while developing your leadership skills in a meaningful role.
- Qualifications: Experience in retail operations and team management, with a passion for social impact.
The predicted salary is between 42000 - 47000 £ per year.
Emmaus Greenwich is seeking a Business Manager to join the team in Greenwich, London on a full‑time, permanent basis. Fantastic company benefits include:
- Salary: £42,000 - £47,000 per annum, depending on experience
- Holiday: 25 days holiday, plus Bank Holidays
- Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling
About the role
As Business Manager, you will lead the day‑to‑day business operations of Emmaus Greenwich, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation's mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self‑sufficiency, growth, and social impact.
Main duties and responsibilities:
- Lead and manage the day‑to‑day retail and trading operations, ensuring strong sales performance, customer service, and income generation
- Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management
- Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement
- Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration
- Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling
- Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e‑commerce development
- Monitor competitor activity and market trends to inform pricing, strategy, and business development
- Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures
- Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership
- Maintain safe, clean, and well‑managed retail and operational environments across all sites
- Build and maintain external relationships with suppliers, partners, and the wider Emmaus network
- Contribute to strategic planning, reporting, and wider organisational development.
About you
As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast‑paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem‑solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.
About Emmaus
Emmaus Greenwich is part of the wider Emmaus UK Federation, providing a home, work, and support for people who have experienced homelessness. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose.
Business Manager. Job in Greenwich LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Emmaus Greenwich is an exceptional employer that prioritises social impact and community support, making it a rewarding place to work. With a competitive salary, generous holiday allowance, and comprehensive benefits including free onsite parking and a pension scheme, employees are well-supported in their roles. The collaborative work culture fosters personal and professional growth, allowing team members to make a meaningful difference while developing their skills in a dynamic retail environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager. Job in Greenwich LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand what Emmaus Greenwich stands for and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Business Manager. Job in Greenwich LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Manager role. Highlight your experience in retail operations and team management, as well as any relevant achievements that showcase your ability to drive income generation.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about the mission of Emmaus Greenwich. Share specific examples of how you've contributed to social impact in previous roles, and how you can bring that same energy to our team.
Showcase Your Leadership Skills:As a Business Manager, you'll be leading a diverse team. Use your application to demonstrate your leadership style and how you've successfully motivated and developed teams in the past. We want to see your people skills shine!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Mission
Before your interview, take some time to understand Emmaus Greenwich's mission and values. Familiarise yourself with their work supporting people who have experienced homelessness. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare specific examples from your past experiences where you've successfully managed staff or volunteers, highlighting your approach to training and development.
✨Understand Retail Operations
Brush up on your knowledge of retail operations, especially in a charity or social enterprise context. Be ready to discuss how you would drive sales performance, manage stock systems, and enhance customer experience. This shows you're not just a leader but also someone who understands the nuts and bolts of the business.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future growth opportunities at Emmaus Greenwich. This demonstrates your enthusiasm for the position and helps you gauge if it's the right fit for you.
