At a Glance
- Tasks: Supervise the Reception team and ensure exceptional guest experiences in a luxury hotel.
- Company: Join a prestigious 5-star hotel brand with locations in major cities worldwide.
- Benefits: Earn £28,000 - £30,000 plus a £5,000 bonus, training, and free hotel stays.
- Other info: Enjoy a 4 on 4 off shift pattern with excellent progression opportunities.
- Why this job: Lead a dynamic team and enhance your career in luxury hospitality.
- Qualifications: Experience in luxury hospitality and proficiency with Opera systems required.
The predicted salary is between 28000 - 30000 £ per year.
£28,000 - 30,000 + £5,000 bonus + company benefits, training, progression and free hotel stays.
Are you a Reception or Front of House Supervisor with luxury hospitality experience using Opera systems looking to join a world‑class 5‑star hotel, take ownership of delivering exceptional guest experiences, and boost your earnings with a £5,000+ annual bonus? This well‑established luxury hotel brand owns numerous hotels across recognisable cities including London, Rome and Los Angeles, and prides itself on ongoing staff development.
In this role, you will supervise the Reception and Front of House team on shift within a 5‑star luxury hotel, ensuring exceptional guest service and smooth daily operations. You will lead and support Guest Service Coordinators, oversee arrivals and departures, handle guest queries and complaints, and maintain consistent service standards. You will use Opera systems to manage reservations, billing and room movements, and work closely with other departments to deliver a seamless guest experience while supporting training and development within the team.
The Role:- Supervise Reception and Front of House team on shift within a 5‑star luxury hotel
- Use Opera systems to manage reservations, billing and room movements
- Handle guest queries, complaints and service recovery
- Work 4 on 4 off 12‑hour shifts (8:00 AM – 8:00 PM)
- Experience as a Reception or Front of House Supervisor within luxury hospitality
- Proficient with Opera PMS for reservations, billing and room management
- Commutable to Ascot
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position; the offered remuneration will depend on experience, qualifications and skill set.
Reception Shift Supervisor (4 on 4 off). Job in Ascot LilyLifestyle Jobs in Greenham employer: United Cerebral Palsy of Georgia
Join a prestigious 5-star hotel in Ascot, where luxury meets exceptional service. As a Reception Shift Supervisor, you'll benefit from a competitive salary, a generous £5,000 annual bonus, and opportunities for professional growth within a supportive work culture that values ongoing staff development. Enjoy unique perks such as free hotel stays and the chance to lead a dedicated team in delivering unforgettable guest experiences.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Shift Supervisor (4 on 4 off). Job in Ascot LilyLifestyle Jobs in Greenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions specific to the role. Think about how your experience with Opera systems and guest service can shine through. We want you to show them you’re the perfect fit!
✨Tip Number 3
Dress to impress! First impressions matter, especially in luxury hospitality. Make sure you look sharp and professional when you walk into that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Reception Shift Supervisor (4 on 4 off). Job in Ascot LilyLifestyle Jobs in Greenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your luxury hospitality experience and proficiency with Opera systems. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about delivering exceptional guest experiences and how you can contribute to our 5-star service. Keep it engaging and personal!
Showcase Your Leadership Skills:As a Reception Shift Supervisor, we need to see your leadership qualities. Mention any previous experience supervising teams, handling guest complaints, or training staff. We love a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Opera Systems
Make sure you brush up on your knowledge of Opera systems before the interview. Be ready to discuss how you've used it in past roles, as this will show your technical proficiency and readiness to hit the ground running.
✨Showcase Your Luxury Hospitality Experience
Prepare examples from your previous roles that highlight your experience in luxury hospitality. Think about specific situations where you delivered exceptional guest service or resolved complaints effectively, as these stories will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Reception Shift Supervisor, you'll be leading a team. Be prepared to talk about your leadership style and how you motivate and support your team. Share instances where you’ve successfully managed a team during busy shifts or handled challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s approach to staff development or how they maintain service standards. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
