At a Glance
- Tasks: Supervise the Reception team and ensure exceptional guest experiences in a luxury hotel.
- Company: Join a prestigious 5-star hotel brand with locations in major cities worldwide.
- Benefits: Earn £28,000 - £30,000 plus a £5,000 bonus, training, and free hotel stays.
- Other info: Enjoy a 4 on 4 off shift pattern with excellent progression opportunities.
- Why this job: Lead a dynamic team and enhance your career in luxury hospitality.
- Qualifications: Experience in luxury hospitality and proficiency with Opera systems required.
The predicted salary is between 28000 - 35000 £ per year.
£28,000 - 30,000 + £5,000 bonus + company benefits, training, progression and free hotel stays.
Are you a Reception or Front of House Supervisor with luxury hospitality experience using Opera systems looking to join a world‑class 5‑star hotel, take ownership of delivering exceptional guest experiences, and boost your earnings with a £5,000+ annual bonus? This well‑established luxury hotel brand owns numerous hotels across recognisable cities including London, Rome and Los Angeles, and prides itself on ongoing staff development.
In this role, you will supervise the Reception and Front of House team on shift within a 5‑star luxury hotel, ensuring exceptional guest service and smooth daily operations. You will lead and support Guest Service Coordinators, oversee arrivals and departures, handle guest queries and complaints, and maintain consistent service standards. You will use Opera systems to manage reservations, billing and room movements, and work closely with other departments to deliver a seamless guest experience while supporting training and development within the team.
The Role:- Supervise Reception and Front of House team on shift within a 5‑star luxury hotel
- Use Opera systems to manage reservations, billing and room movements
- Handle guest queries, complaints and service recovery
- Work 4 on 4 off 12‑hour shifts (8:00 AM – 8:00 PM)
- Experience as a Reception or Front of House Supervisor within luxury hospitality
- Proficient with Opera PMS for reservations, billing and room management
- Commutable to Ascot
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position; the offered remuneration will depend on experience, qualifications and skill set.
Luxury Hotel Reception Shift Supervisor. Job in Ascot LilyLifestyle Jobs in Greenham employer: United Cerebral Palsy of Georgia
Join a prestigious 5-star hotel in Ascot, where luxury meets exceptional service. As a Reception Shift Supervisor, you will thrive in a supportive work culture that prioritises staff development and offers generous benefits, including a £5,000 annual bonus and opportunities for free hotel stays. With a commitment to employee growth and a focus on delivering unforgettable guest experiences, this is an ideal environment for those seeking a rewarding career in luxury hospitality.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Hotel Reception Shift Supervisor. Job in Ascot LilyLifestyle Jobs in Greenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality sector. Attend industry events or join online forums where you can meet people who might know about openings at top hotels.
✨Tip Number 2
Show off your skills! If you’ve got experience with Opera systems, make sure to highlight that in conversations. Practise discussing how you’ve handled guest queries and complaints effectively.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to hotels you’re interested in. Express your passion for delivering exceptional guest experiences and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We’ve got loads of great roles listed, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Luxury Hotel Reception Shift Supervisor. Job in Ascot LilyLifestyle Jobs in Greenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your luxury hospitality experience and proficiency with Opera systems. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in guest service!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional guest experiences and how you can contribute to our 5-star hotel environment. Keep it engaging and personal!
Showcase Your Leadership Skills:As a Reception Shift Supervisor, you'll be leading a team. Make sure to highlight any previous supervisory roles or experiences where you've successfully managed a team and handled guest queries or complaints.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Opera Systems
Make sure you brush up on your knowledge of Opera systems before the interview. Be ready to discuss how you've used it in past roles, as this will show your technical proficiency and readiness to hit the ground running.
✨Showcase Your Guest Service Skills
Prepare examples of how you've handled guest queries and complaints in previous positions. Highlighting your ability to deliver exceptional service will resonate well with the luxury hotel brand's values.
✨Demonstrate Leadership Experience
As a Reception Shift Supervisor, you'll be leading a team. Think of specific instances where you've successfully supervised or trained others, and be ready to share these stories during your interview.
✨Understand the Company Culture
Research the hotel brand and its values. Being able to articulate why you want to work for them and how you align with their commitment to staff development and guest experience will set you apart from other candidates.
