At a Glance
- Tasks: Own client relationships and ensure smooth communication across teams.
- Company: Established business in large format graphics with a strong industry reputation.
- Benefits: Opportunity to grow in a dynamic, fast-paced environment.
- Other info: Join a team that values ownership, commercial thinking, and genuine client care.
- Why this job: Make a real impact on client success and drive account growth.
- Qualifications: Experience in customer success or account management is essential.
The predicted salary is between 35000 - 45000 £ per year.
About you
You are the person clients trust when things get busy. You stay calm, organised and commercially switched on, even when there are multiple moving parts and pressure from every direction. You enjoy building relationships, though you are equally comfortable having difficult conversations when needed. You are process driven without feeling robotic. You know good customer service is not just being reactive. It is follow ups, communication, accountability and making sure nothing slips through the cracks. This role will suit you if you enjoy owning relationships properly and want to help bring structure and consistency to a busy production environment.
Your experience
You have experience in customer success, account management, client services or commercial operations within large format print, branded environments, exhibitions or a related production environment. You are commercially aware and understand how strong account management impacts retention, growth and profitability. You are comfortable handling inbound enquiries, escalating urgent issues, managing complaints and following through until things are resolved properly. You are organised and confident using CRM systems to track opportunities, communication and account activity. You are calm under pressure and able to prioritise when things become fast-paced or time sensitive.
What you will be doing with your experience in this role
You will take ownership of customer success, retention and account growth across a busy client base. You will act as the link between Sales, Client Services and Production, ensuring communication is clear and clients receive a consistent experience throughout every stage of a project. You will manage inbound enquiries, qualify opportunities, distribute leads where needed and ensure every enquiry is followed through properly. You will also become the go to person for urgent escalations, handling high priority client situations with speed, professionalism and authority. Alongside this, you will manage complaints, oversee credit notes, support slow payer conversations and help improve visibility and accountability across the customer journey. This is a role where organisation, follow up and commercial awareness genuinely matter.
About the business
This is a well-established business specialising in large format graphics and branded environments across exhibitions, retail, live events and sport. They operate in fast-paced, high-visibility environments where service, execution and communication are critical. The business has a strong reputation within the industry and continues to grow, with an experienced team and ambitious plans for the future. You would be joining a company that values people who take ownership, think commercially and genuinely care about client relationships.
Client Success Leader. Job in Great Gransden LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
LilyLifestyle is an exceptional employer located in Great Gransden, offering a dynamic work environment where client relationships are at the forefront of our operations. We pride ourselves on fostering a culture of accountability and support, providing ample opportunities for employee growth and development within the fast-paced world of large format graphics and branded environments. Join us to be part of a team that values your contributions and encourages you to take ownership of your role while delivering outstanding service to our clients.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Leader. Job in Great Gransden LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and client success stories. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in customer success and account management aligns with their needs. Highlight specific examples where you've made a difference in previous roles.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. It shows you’re proactive and genuinely interested in the position.
We think you need these skills to ace Client Success Leader. Job in Great Gransden LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your ability to stay calm and organised, especially when things get busy. Use examples from your past experiences where you successfully managed multiple tasks or handled pressure without losing your cool.
Emphasise Relationship Building:We want to see how you build and maintain client relationships. Share specific instances where you’ve turned a challenging situation into a positive outcome, showcasing your communication skills and ability to handle difficult conversations.
Demonstrate Commercial Awareness:Since this role is all about understanding the impact of account management on retention and growth, make sure to include any relevant experience that shows your commercial awareness. Talk about how you've contributed to profitability in previous roles.
Use Our Website to Apply:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, dive deep into the company’s background and their client success strategies. Understand their services, especially in large format print and branded environments. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build and maintain client relationships. Think of times when you’ve turned a difficult situation into a positive outcome. This will demonstrate your calmness under pressure and your knack for handling tough conversations.
✨Be Process-Driven but Flexible
While it’s important to show that you’re organised and process-driven, also be ready to discuss how you adapt to changing circumstances. Share instances where you’ve successfully managed multiple priorities without losing sight of customer satisfaction.
✨Demonstrate Commercial Awareness
Be prepared to discuss how strong account management impacts retention and growth. Bring up specific metrics or outcomes from your previous roles that illustrate your understanding of commercial operations and how they relate to client success.
