At a Glance
- Tasks: Support residents with enquiries and lead a team of Customer Services Advisors.
- Company: Join English Rural Housing Association, a leader in affordable housing.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and a pension scheme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while advancing your career.
- Qualifications: Strong communication skills and experience in customer service or housing.
The predicted salary is between 38022 - 38022 £ per year.
Hours: 37.5 hours per week
Contract: Permanent
Salary: £38,022 per annum
Area of operation: Resident Services
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural Surrey office in Lower Eashing, GU7
About English Rural
English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.
About the role
As a Senior Customer Services Advisor you will work alongside technical and housing specialists to offer first‑line responses to resident enquiries. You will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.
Qualifications and skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively and effectively in a fast‑paced environment
- Strong administrative and organisational skills
- Supervisory experience is desirable
- A background in housing associations or related property environments
- An understanding of property maintenance and tenancy management
- Knowledge of rural communities
We seek a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives.
English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.
Senior Customer Services Advisor. Job in Godalming LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
English Rural Housing Association is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a generous annual leave entitlement of 30 days and a commitment to making a positive impact in rural communities, employees can find meaningful and rewarding careers while enjoying the benefits of working in a picturesque location like Lower Eashing, Surrey.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Services Advisor. Job in Godalming LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at English Rural Housing Association on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and housing. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for making a difference! During interviews, share specific examples of how you've positively impacted customers in previous roles. It’ll help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested.
We think you need these skills to ace Senior Customer Services Advisor. Job in Godalming LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Services Advisor role. Highlight your relevant experience in customer service and any supervisory roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at English Rural. Share specific examples of how you've made a positive impact in previous roles, especially in housing or community services.
Showcase Your Communication Skills:As a Senior Customer Services Advisor, communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or by providing examples of successful interactions with residents, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our organisation there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the role of a Senior Customer Services Advisor inside out. Familiarise yourself with English Rural Housing Association's mission, values, and the specific challenges they face in rural communities. This will help you demonstrate your genuine interest and how your skills align with their needs.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer service and any supervisory roles you've held. Use specific examples that highlight your communication skills and ability to work collaboratively in fast-paced environments. Think about situations where you made a positive impact on customers' lives.
✨Ask Smart Questions
Interviews are a two-way street, so come armed with thoughtful questions. Ask about the team dynamics, the challenges they face in resident services, or how success is measured in this role. This shows you're not just interested in the job, but also in contributing to the team's success.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. English Rural values diversity, so being authentic can help you stand out. Share your passion for customer service and making a difference in residents' lives—this will resonate well with the interviewers.
