At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and ensuring a smooth experience.
- Company: Join a supportive team at LilyLifestyle in Glenfield, Leicester.
- Benefits: Earn £26,000 – £27,500 with Monday to Friday hours and immediate start.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference by providing top-notch customer service every day.
- Qualifications: Experience in customer service and excellent communication skills are a must.
The predicted salary is between 26000 - 27500 £ per year.
Customer Service Advisor – Glenfield, Leicester – £26,000 – £27,500 per annum
Monday to Friday 7:30am – 3:30pm. Immediate Start.
This role is ideally suited to a Customer Service Advisor who is available to start immediately or within a week and who enjoys delivering high standards of service while managing a variety of customer enquiries. The successful Customer Service Advisor will play a key role in ensuring customers receive a responsive, professional and solutions-focused service. Working within a supportive team environment, the Customer Service Advisor will manage incoming enquiries, resolve issues efficiently and liaise with internal departments to ensure a smooth end-to-end customer experience.
Responsibilities- Acting as the first point of contact for customers via telephone and email
- Handling customer enquiries relating to accounts, orders and general queries
- Providing accurate and timely responses to customer requests in line with response time targets
- Resolving customer issues efficiently while maintaining a positive customer experience
- Liaising with internal departments to ensure effective end-to-end solutions
- Processing customer requests and requirements in a timely and accurate manner
- Maintaining accurate records of customer interactions and correspondence
- Collating data for customer updates and internal reporting
- Identifying potential sales opportunities and proactively creating new leads where appropriate
- Ensuring all customer orders, documentation and communications are correctly recorded and filed
- Previous experience in a customer service or customer care position
- Excellent communication skills, both written and verbal
- A confident and professional telephone manner
- Strong organisational skills with the ability to prioritise tasks effectively
- The ability to multitask within a fast-paced environment
- A proactive and problem-solving mindset
- Strong attention to detail and accuracy
- Good IT and computer literacy
- Salary: £26,000 – £27,500 depending on experience
- Location: Glenfield, Leicester (office-based)
- Working hours: Monday to Friday, 7:30am – 3:30pm
- Candidates must be available to start immediately or at very short notice
If you are an experienced Customer Service Advisor looking for your next opportunity and are available to start immediately, this could be an excellent opportunity to join a busy and supportive team environment. Apply now to learn more about this Customer Service Advisor opportunity.
Customer Service Representative. Job in Glenfield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Glenfield that fosters collaboration and professional growth. Our Customer Service Representatives enjoy competitive salaries, a supportive team environment, and the opportunity to make a real impact by delivering outstanding service to our customers. With a focus on employee development and a commitment to maintaining high standards, we provide a rewarding workplace for those looking to advance their careers in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Glenfield LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Glenfield LilyLifestyle and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet when handling enquiries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Prepare examples from your past experiences where you successfully resolved customer issues. This will demonstrate your proactive mindset and ability to maintain a positive customer experience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to connect with you quickly. Plus, you’ll be one step closer to joining a supportive team environment!
We think you need these skills to ace Customer Service Representative. Job in Glenfield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with the responsibilities mentioned in the job description.
Show Off Your Communication Skills:Since communication is key in this role, use clear and concise language in your application. Demonstrate your written communication skills by keeping your application professional yet friendly.
Highlight Problem-Solving Abilities:The job requires a proactive and problem-solving mindset, so share examples of how you've successfully resolved customer issues in the past. This will show us that you can handle the fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common customer queries and think about how you would handle them. This will show that you're proactive and ready to jump in.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to maintain a professional tone while being friendly.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved customer problems. Be ready to discuss these during the interview, as it highlights your proactive mindset and ability to think on your feet—qualities that are essential for a Customer Service Advisor.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics or the company's approach to customer service. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
