At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and ensuring a smooth experience.
- Company: Join a supportive team at LilyLifestyle in Glenfield, Leicester.
- Benefits: Earn £26,000 – £27,500 with Monday to Friday hours and immediate start.
- Other info: Fast-paced environment with opportunities to grow and develop your skills.
- Why this job: Make a real difference by providing top-notch customer service every day.
- Qualifications: Experience in customer service and excellent communication skills are a must.
The predicted salary is between 26000 - 27500 £ per year.
This role is ideally suited to a Customer Service Advisor who is available to start immediately or within a week and who enjoys delivering high standards of service while managing a variety of customer enquiries. The successful Customer Service Advisor will play a key role in ensuring customers receive a responsive, professional and solutions-focused service. Working within a supportive team environment, the Customer Service Advisor will manage incoming enquiries, resolve issues efficiently and liaise with internal departments to ensure a smooth end-to-end customer experience.
Responsibilities:
- Acting as the first point of contact for customers via telephone and email
- Handling customer enquiries relating to accounts, orders and general queries
- Providing accurate and timely responses to customer requests in line with response time targets
- Resolving customer issues efficiently while maintaining a positive customer experience
- Liaising with internal departments to ensure effective end-to-end solutions
- Processing customer requests and requirements in a timely and accurate manner
- Maintaining accurate records of customer interactions and correspondence
- Collating data for customer updates and internal reporting
- Identifying potential sales opportunities and proactively creating new leads where appropriate
- Ensuring all customer orders, documentation and communications are correctly recorded and filed
Qualifications:
- Previous experience in a customer service or customer care position
- Excellent communication skills, both written and verbal
- A confident and professional telephone manner
- Strong organisational skills with the ability to prioritise tasks effectively
- The ability to multitask within a fast-paced environment
- A proactive and problem-solving mindset
- Strong attention to detail and accuracy
- Good IT and computer literacy
Benefits:
- Salary: £26,000 – £27,500 depending on experience
- Location: Glenfield, Leicester (office-based)
- Working hours: Monday to Friday, 7:30am – 3:30pm
- Candidates must be available to start immediately or at very short notice
If you are an experienced Customer Service Advisor looking for your next opportunity and are available to start immediately, this could be an excellent opportunity to join a busy and supportive team environment. Apply now to learn more about this Customer Service Advisor opportunity.
Customer Service Advisor. Job in Glenfield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Glenfield, Leicester, where our Customer Service Advisors thrive in a supportive team environment. With competitive salaries and a focus on employee growth, we provide ample opportunities for professional development while ensuring a positive and engaging workplace that values high standards of service and customer satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Glenfield LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Glenfield and LilyLifestyle. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and resolving issues on the spot.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous experience in customer service. Share specific examples of how you've managed enquiries and resolved issues efficiently to demonstrate your problem-solving mindset.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor. Job in Glenfield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any specific skills that match the job description, like communication and problem-solving.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. If you’ve handled customer enquiries or resolved issues efficiently, share those stories to demonstrate your capabilities.
Be Professional Yet Approachable:When writing your application, strike a balance between professionalism and friendliness. We want to see your personality shine through while still maintaining a professional tone that reflects the high standards of service we value.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our supportive team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities listed in the job description, such as handling enquiries and resolving issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've effectively communicated with customers and resolved their issues. This will highlight your suitability for the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like dealing with an unhappy customer or managing multiple enquiries at once. Prepare your responses to these situations, focusing on how you would maintain a positive experience while resolving issues efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
