At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and ensuring a smooth experience.
- Company: Join a supportive team in Glenfield, Leicester, focused on delivering top-notch customer service.
- Benefits: Earn £26,000 – £27,500 with Monday to Friday hours and immediate start available.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and enhancing their experience every day.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 26000 - 27500 £ per year.
Customer Service Advisor – Glenfield, Leicester – £26,000 – £27,500 per annum. Monday to Friday 7:30am – 3:30pm. Immediate Start.
This role is ideally suited to a Customer Service Advisor who is available to start immediately or within a week and who enjoys delivering high standards of service while managing a variety of customer enquiries. The successful Customer Service Advisor will play a key role in ensuring customers receive a responsive, professional and solutions-focused service.
Working within a supportive team environment, the Customer Service Advisor will manage incoming enquiries, resolve issues efficiently and liaise with internal departments to ensure a smooth end-to-end customer experience.
Responsibilities:- Acting as the first point of contact for customers via telephone and email
- Handling customer enquiries relating to accounts, orders and general queries
- Providing accurate and timely responses to customer requests in line with response time targets
- Resolving customer issues efficiently while maintaining a positive customer experience
- Liaising with internal departments to ensure effective end-to-end solutions
- Processing customer requests and requirements in a timely and accurate manner
- Maintaining accurate records of customer interactions and correspondence
- Collating data for customer updates and internal reporting
- Identifying potential sales opportunities and proactively creating new leads where appropriate
- Ensuring all customer orders, documentation and communications are correctly recorded and filed
- Previous experience in a customer service or customer care position
- Excellent communication skills, both written and verbal
- A confident and professional telephone manner
- Strong organisational skills with the ability to prioritise tasks effectively
- The ability to multitask within a fast-paced environment
- A proactive and problem-solving mindset
- Strong attention to detail and accuracy
- Good IT and computer literacy
- Salary: £26,000 – £27,500 depending on experience
- Location: Glenfield, Leicester (office-based)
- Working hours: Monday to Friday, 7:30am – 3:30pm
- Candidates must be available to start immediately or at very short notice
If you are an experienced Customer Service Advisor looking for your next opportunity and are available to start immediately, this could be an excellent opportunity to join a busy and supportive team environment. Apply now to learn more about this Customer Service Advisor opportunity.
Customer Service Advisor - Immediate Start, Mon-Fri 7:30–3:30 in Glenfield employer: United Cerebral Palsy of Georgia
Join a dynamic team in Glenfield, Leicester, where your role as a Customer Service Advisor will be valued and supported. With a focus on high standards of service, you'll benefit from a collaborative work culture that encourages professional growth and development. Enjoy a competitive salary, a Monday to Friday schedule, and the opportunity to make a meaningful impact in customer relations from day one.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Immediate Start, Mon-Fri 7:30–3:30 in Glenfield
✨Tip Number 1
Get your game face on! When you’re applying for the Customer Service Advisor role, make sure to showcase your communication skills. Practice answering common customer service scenarios out loud so you can sound confident and professional during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give you insider info about the team and the work culture, plus it might just help you get your foot in the door!
✨Tip Number 3
Be ready to shine in the interview! Prepare examples of how you've handled customer enquiries and resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor - Immediate Start, Mon-Fri 7:30–3:30 in Glenfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with the responsibilities mentioned in the job description.
Show Off Your Communication Skills:Since communication is key in this role, use clear and concise language in your application. Demonstrate your written communication skills by keeping your application professional yet approachable.
Highlight Problem-Solving Abilities:The job requires a proactive and problem-solving mindset, so share examples of how you've effectively resolved customer issues in the past. This will show us that you can handle the fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and we’ll be able to review your application promptly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities listed in the job description, such as handling enquiries and resolving issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've effectively communicated with customers or resolved issues. This will highlight your suitability for the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like dealing with an unhappy customer or managing multiple enquiries at once. Prepare your responses to these situations, focusing on how you would maintain a positive experience while resolving issues efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
