At a Glance
- Tasks: Manage engineering service operations and coordinate a dynamic team of engineers.
- Company: Leading Fire & Security company in Glasgow with a strong focus on customer service.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Office-based role with opportunities for professional growth.
- Why this job: Take charge of service delivery and make a real impact in a critical role.
- Qualifications: 5+ years in service management within engineering services and strong organisational skills.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with a leading Fire & Security company in Glasgow, who require a suitably experienced person to manage and drive the day-to-day coordination of their engineering service operations. This position is fully office based in Glasgow.
This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance. You will take ownership of the team of engineers, ensuring efficient scheduling, productivity, and service delivery.
Key responsibilities will include:
- Diary & Service Management
- Manage the live service diary, coordinating reactive callouts and planned preventative maintenance, PPM
- Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements
- Prioritise urgent and emergency works effectively
- Resource Planning & Allocation
- Allocate work to engineers based on skillset, location and availability
- Plan future works ensuring full utilisation of the team of engineers
- Ensure engineers are fully productive throughout the working day
- Customer & Client Management
- Act as the primary point of contact for service-related enquiries
- Liaise with customers to schedule visits and provide updates
- Field Team Coordination
- Work closely with Engineering Field Managers to drive productivity
- Monitor start times, end times, job completion and first-time fix rates
- Service Delivery & Compliance
- Coordinate service delivery from booking through to completion
- Update client portals with ETAs, lead times and certification documentation
- Equipment & Materials
- Order parts and equipment for planned works
Key Skills & Experience required:
- A minimum 5 years experience managing a fast-paced service diary within Fire & Security or a similar engineering services industry
- Proven experience managing multiple engineers and complex service schedules
- Strong organisational and communication skills
- Experience with service / CRM systems
If you feel that you meet the requirements for this role and would like to apply, then please do so with your CV in Word format via the application link provided.
Senior Service Operations Controller. Job in Glasgow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading Fire & Security company in Glasgow as a Senior Service Operations Controller, where you will thrive in a dynamic and supportive work environment. With a strong focus on employee development, we offer opportunities for growth and advancement while ensuring a collaborative culture that values your contributions. Enjoy competitive remuneration and the chance to make a meaningful impact in a critical role that drives service excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Operations Controller. Job in Glasgow LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering services field, especially those in Fire & Security. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its operations. Understand their service delivery model and think of examples from your experience that showcase your skills in managing service diaries and coordinating teams.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring along a portfolio or examples of how you've successfully managed complex schedules and resource allocation in previous roles. This will demonstrate your capability to handle the responsibilities of the Senior Service Operations Controller.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Service Operations Controller. Job in Glasgow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing service operations, especially in the Fire & Security sector. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Organisational Skills:Since this role is all about coordination and efficiency, give us examples of how you've successfully managed service diaries or schedules in the past. We love seeing real-life scenarios that demonstrate your organisational prowess!
Highlight Communication Experience:As a primary point of contact for service-related enquiries, strong communication skills are a must. Share instances where you've effectively liaised with clients or managed customer expectations to show us you can handle this aspect of the role.
Apply Through Our Website:We encourage you to apply through our website using the application link provided. It makes the process smoother for both you and us, ensuring your application gets the attention it deserves!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of service operations, especially in the Fire & Security sector. Familiarise yourself with common challenges and solutions in managing engineering teams and service schedules. This will show that you're not just a fit for the role, but that you’re genuinely interested in the industry.
✨Showcase Your Organisational Skills
Prepare examples from your past experience where you've successfully managed a busy service diary or coordinated multiple engineers. Be ready to discuss how you prioritised tasks and ensured compliance with service level agreements. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Communicate Clearly
Since this role involves liaising with clients and managing a team, practice articulating your thoughts clearly. Think about how you would explain complex scheduling issues or service updates to a client. Good communication can set you apart, so be prepared to showcase this skill during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s current service operations and future goals. This shows that you’re not only interested in the position but also in how you can contribute to the company's success. It’s a great way to engage with the interviewers and leave a lasting impression.
