At a Glance
- Tasks: Be the go-to person for homeowner enquiries and manage property factoring services.
- Company: Join a supportive team in Glasgow focused on exceptional customer service.
- Benefits: Enjoy a friendly work environment with opportunities for learning and development.
- Other info: Collaborative atmosphere with chances to grow in property and customer services.
- Why this job: Make a real difference in homeowners' lives while developing your skills.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Glasgow / Hybrid Option
Salary: EVH Grade 6
Are you passionate about delivering exceptional customer service and want to work in a role where you make a real difference? We're looking for a Property Factoring Coordinator to join our busy services team. This is a key role supporting homeowners and sharing owners, providing guidance, resolving enquiries, and managing the administration of property factoring services.
What you'll do:
- Be the first point of contact for owner enquiries, providing clear, friendly, and professional support.
- Manage factoring administration including records, correspondence, invoicing, and statistics.
- Support debt recovery processes and manage high‑value arrears cases.
- Assist with major works projects, homeowner welcome packs, and shared equity administration.
- Collaborate across teams, contractors, and consultants to deliver quality services.
- Help drive customer engagement and support vulnerable homeowners.
- Ensure accurate logging of enquiries, complaints, and actions in our management systems.
What we're looking for:
- Strong communication skills with a customer‑focused mindset.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple priorities and deadlines.
- Experience with administration, record‑keeping, or property services is an advantage.
- Confidence working with debt management and legal processes is desirable.
- Team player who thrives in a collaborative environment.
Why join us?
- Make a tangible impact on our homeowners' experience.
- Work in a supportive, professional, and friendly environment.
- Opportunities for learning and development across property and customer services.
If you're ready to contribute to a high‑performing team and help deliver an outstanding property factoring service, we'd love to hear from you!
Property Factoring Coordinator - Customer Service Oriented. Job in Glasgow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Glasgow-based company, we pride ourselves on fostering a supportive and collaborative work culture that prioritises exceptional customer service. As a Property Factoring Coordinator, you'll not only have the opportunity to make a meaningful impact on homeowners' experiences but also benefit from ongoing learning and development opportunities within a friendly environment. Join us to be part of a high-performing team dedicated to delivering quality services while enjoying the flexibility of a hybrid working model.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Factoring Coordinator - Customer Service Oriented. Job in Glasgow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Factoring Coordinator - Customer Service Oriented. Job in Glasgow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and experience in property administration. We want to see how you can make a real difference in our team!
Showcase Your Communication Skills:Since this role is all about being the first point of contact for homeowners, let us know about your strong communication skills. Share examples of how you've provided clear and friendly support in previous roles.
Highlight Attention to Detail:We love candidates who pay attention to detail! Make sure to mention any experience you have with record-keeping or managing correspondence, as these are key parts of the Property Factoring Coordinator role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share examples of how you've handled enquiries or resolved issues in the past. Think about specific situations where you made a difference for a customer, as this role is all about providing clear and friendly support.
✨Get Familiar with Property Factoring
Do some research on property factoring services and the common challenges homeowners face. Understanding the basics will help you answer questions confidently and show that you're genuinely interested in the role and the impact it has on people's lives.
✨Show Off Your Organisational Skills
Since this role involves managing records and correspondence, be prepared to discuss how you stay organised. You might want to mention any tools or methods you use to keep track of multiple priorities and deadlines, as this will demonstrate your attention to detail.
✨Be a Team Player
Highlight your collaborative spirit during the interview. Share examples of how you've worked effectively with others in previous roles, especially in high-pressure situations. This will show that you can thrive in a team environment, which is crucial for this position.
