At a Glance
- Tasks: Deliver top-notch customer service across various channels and resolve enquiries efficiently.
- Company: Respected social housing organisation based in Glasgow.
- Benefits: Part-time hours with a supportive team and opportunities for growth.
- Other info: Join a dynamic team in a rewarding environment.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a skilled Customer Service Advisor to join a respected social housing organisation based in Glasgow. This is a front‑line role handling enquiries across multiple channels, including phone, email, face‑to‑face, webchat, SMS, and social media. You will ensure customers receive timely, efficient, and high‑quality outcomes while providing an excellent experience.
Key Responsibilities
- Deliver excellent customer service and manage enquiries across all areas of the organisation
- Handle reactive requests including repairs, housing allocations, rent and payments, tenancy management, and anti‑social behaviour
- Provide reception cover and support digital channels
- Take ownership of enquiries to resolve issues efficiently and reduce customer effort
- Liaise with internal teams and external agencies to ensure timely resolution
- Maintain accurate records and fully utilise customer management software
Requirements
- Minimum of 1 year front‑line customer service experience, ideally in a call centre or high‑paced environment
- Excellent verbal and written communication skills
- Strong organisational skills and ability to prioritise effectively
- Customer‑focused, proactive, and resilient
- Proficient in Microsoft Office
Desirable
- Experience in social housing or housing management
- Knowledge of the Scottish social housing sector and relevant regulations
- Customer or housing‑related qualifications
Part Time Customer Service Representative. Job in Glasgow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a respected social housing organisation in Glasgow, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering you the chance to make a meaningful impact in the community while enjoying flexible working hours and comprehensive training opportunities. With a focus on customer satisfaction and a commitment to excellence, we provide a rewarding environment for those looking to thrive in their careers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Representative. Job in Glasgow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Part Time Customer Service Representative. Job in Glasgow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in fast-paced environments. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills:Since this role involves handling enquiries across various channels, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in a social housing organisation. Familiarise yourself with common enquiries and issues that might arise, like repairs or tenancy management. This will show your potential employer that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You could even do a mock interview with a friend. Be ready to demonstrate how you've handled customer queries in the past, especially in high-paced environments.
✨Be Customer-Focused
Highlight your customer service experience by sharing specific examples where you went above and beyond for a customer. Think about times when you resolved an issue efficiently or improved a customer's experience. This will help illustrate your proactive and resilient nature.
✨Get Familiar with the Organisation
Research the social housing sector and the specific organisation you're interviewing with. Understanding their values and challenges will allow you to tailor your answers and show that you're a great fit for their team. Plus, it’ll give you some good questions to ask at the end!
