At a Glance
- Tasks: Deliver top-notch customer service and manage insurance queries with empathy.
- Company: Join Tesco's General Insurance team in a supportive and dynamic environment.
- Benefits: Enjoy discounts, flexible working, generous leave, and health perks.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Make a real difference by helping customers with their insurance needs.
- Qualifications: Passion for customer service; experience in retail or contact centres is a plus.
The predicted salary is between 22000 - 26000 £ per year.
About the role
We know insurance is personal, and that's why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you'll help customers manage and service their policies. You'll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care.
What's in it for you?
- Tesco Colleague Clubcard: 10% discount (15% every payday weekend).
- Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership.
- Generous leave: 7.2 weeks' holiday (including Bank Holidays).
- Family support: Enhanced maternity, paternity, and shared parental leave policies.
- Exclusive offers: from top brands and partners.
- Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.
By the way, we know it's important to balance work and everyday life commitments, so talk to us about any flex you need at the interview. We're happy to explore part-time and flexible working opportunities across our business.
What you'll be responsible for
- Delivering excellent customer service across every interaction.
- Managing high call volumes while maintaining a positive, engaging approach.
- Educating customers about our full range of products and services (training provided).
- Handling inbound and occasional outbound calls.
- Applying judgement to resolve customer queries efficiently.
- Promoting our digital channels to help customers self-serve where appropriate.
- Recording all customer interactions accurately and promptly.
What you'll need
- A passion for delivering excellent customer experiences.
- Previous contact centre experience is desirable, but transferable.
- Experience from retail, hospitality, or leisure is equally valued.
- Clear and confident communication skills, both written and verbal.
- Strong technical capability - you'll regularly use multiple systems simultaneously.
- Empathy, resilience, and adaptability in a fast-paced environment.
Important information
You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
Insurance Customer Service Advisor. Job in Glasgow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Tesco, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer care. Our Glasgow team enjoys generous benefits including a 10% discount through the Tesco Colleague Clubcard, access to a free 24/7 Virtual GP service, and a flexible working environment that promotes a healthy work-life balance. With ample opportunities for personal growth and development, we are committed to helping our employees thrive in their careers while delivering outstanding service to our customers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Service Advisor. Job in Glasgow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. This will not only boost your confidence but also demonstrate your problem-solving skills when it matters most.
✨Tip Number 3
Be ready to showcase your communication skills! Since this role involves a lot of interaction, prepare to discuss how you've effectively communicated with customers in the past. Use examples from your experience to highlight your strengths.
✨Tip Number 4
Don't forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the role. This shows your enthusiasm and helps you figure out if it's the right fit for you too!
We think you need these skills to ace Insurance Customer Service Advisor. Job in Glasgow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insurance Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for, like empathy and clear communication.
Show Your Passion:Let us see your enthusiasm for delivering excellent customer experiences! Use specific examples from your past roles to demonstrate how you've gone above and beyond for customers in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific services Tesco offers. Familiarise yourself with common customer queries and how to address them. This will show your passion for delivering excellent customer experiences.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with customers. Share examples from your past experiences where you've demonstrated empathy and care in a busy environment. This is crucial for a role that revolves around customer service.
✨Practice Your Communication Skills
Since clear communication is key, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable with both verbal and written communication.
✨Be Ready for Scenario Questions
Prepare for situational questions that assess your problem-solving skills. Think of times when you've had to manage high call volumes or resolve customer issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
